Back Office Supervisor - Customs Brokerage

• Manages a team of assigned customs associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.

• Organizes and oversees the schedules and work of assigned associates.

• Conducts performance evaluations that are timely and constructive.

• Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.

• Reviews work outputs by associates.

• Collects data and prepares reports on customer complaints and inquiries.

• Prepares monthly reports summarizing the assigned back office team’s performance.

• Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.

• Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.

• High School Diploma or equivalent, Bachelor’s degree preferred

• Field Experience:

• At least 2 years of Customs experience.

• Position Experience:

• At least 1 year of experience in a supervisory role.

• Excellent leadership and mentoring skills

• Excellent leadership and mentoring skills
• Excellent written and verbal communication skills
• Extensive knowledge of customs procedures and principles
• Demonstrated analytical/problem-solving skills
• Excellent multi-tasking skills
• Excellent interpersonal skills
• Organized with attention to detail
• Ability to coach and mentor customs clerk associates

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary)
• Paid Time Off
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• $43,900.00 annual