Bilingual ATM Helpdesk Representative
- Location
- Spring, Texas, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Bilingual ATM Helpdesk Representative Spring, TX | Full-time | Office-based Help keep customers connected to their money. Dolphin Debit, a wholly owned subsidiary of Euronet Worldwide, provides full-service ATM management—from monitoring and maintenance to cash management and updates. We’re seeking a Bilingual ATM Helpdesk Representative fluent in English and Spanish to join our Spring, TX team. You’ll monitor ATM performance, troubleshoot service issues remotely and coordinate technicians when on-site support is needed. Your follow-through and communication will help restore service quickly and keep customers informed. If you enjoy solving problems, helping customers and keeping things moving in a busy environment, we’d love to hear from you. What You’ll Do
- Monitor ATMs for outages and service issues using monitoring tools.
- Troubleshoot equipment problems remotely and determine when on-site service is needed.
- Create service tickets and dispatch service providers and technicians.
- Track issues through resolution and escalate delays or unresolved problems to the Service Manager.
- Support customers by phone and email in English and Spanish.
- Coordinate with service vendors and keep customers updated throughout the resolution process.
- Maintain accurate, timely records of calls, troubleshooting steps and service activity.
Schedule This is a full-time position with shifts that may vary within these operating hours:
- Monday–Friday: 6:00 a.m.–7:00 p.m. Central Time
- Weekends: 8:00 a.m.–6:00 p.m. Central Time
Requirements
• High school diploma or equivalent.
- High school diploma or equivalent.
- Fluency in English and Spanish, with strong verbal and written communication skills.
- Excellent attention to detail and consistent follow-through.
- Ability to prioritize tasks and adapt as service needs change.
- Sound judgment and a practical approach to problem-solving.
- Ability to work independently and collaboratively.
- Proficiency with Microsoft Outlook, Word and Excel.
• 401(k) Plan with 6% Match
- 401(k) Plan with 6% Match
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Tuition Reimbursement
- Casual Office Attire
- Plus many more employee perks & incentives!
From Euronet Worldwide, Inc.'s careers page (Workable), checked 31 Oct 2026.
How to apply
- Select Apply on euronetworldwide.com. It opens Euronet Worldwide, Inc.'s own application form in a new tab, run on Workable.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Euronet Worldwide, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 13 Oct 2026 · checked 31 Oct 2026 · Report this job