Renewals Representative

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI

• Serve as the first point of contact with Clients and Prospects, presenting a warm and professional manner as an ambassador of SOTI
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs
• Collect customer information, provide product information directly to customers and SOTI partners
• Provide feedback from customers to appropriate personnel within SOTI
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions
• Maintain regular contact with key influencers and build and strengthen the customer relationship
• Manage pipeline and forecast accordingly
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc), to support the sales strategy
• Maintain in-depth product, industry trend and technical knowledge

• 4+ years of experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience is desirable but not essential
• Experience of Salesforce is desirable
• Passion for technology and aptitude to learn new technologies
• Strong phone presence and experience in a high-volume customer interaction environment
• Proficient interpersonal, communication, and computer skills
• Basic knowledge in mobile technology – Desirable
• Ability to excel in a team-oriented, collaborative, and fast-paced environment
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Attention to detail in all areas of work with strong problem identification and problem resolution skills
• Excellent communication skills in English
• Proficiency in additional languages would be a strong asset