Contact Center Specialist
- Location
- Sioux Falls, SD (Main)
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Description:
This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account - related service in conformance with policy, procedures , and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.
Qualifications: This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team . This person must have proven customer service , judgment , and organizational skills and m ust po ssess excellent computer skills . This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.
Principle Responsibilities:
- Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services , and online banking.
- Ensure customer confidentiality .
- Seek opportunities to retain , expand , and attract customer relationships . Assess customer needs and make recommendations regarding options available.
- Adhere to established policies and procedures regarding appropriate resolution of customer complaints.
- Demonstrate effective decision making in determining corrections, fee waivers , and refunds , and in appropriate methods/solutions to meet ing customers ’ needs.
- Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.
- Be r esponsible for promoting the b ank’s philosophy of excellent customer service.
- Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor .
- Act in accordance with F BT policies and procedures as set forth in the employee handbook.
- Adhere to compliance procedures and participate in required compliance training.
Compensation Grade Hourly Grade 4 First Bank & Trust is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or status as a protected veteran. Read our complete Equal Employment Opportunity Policy Statement . Applicants who would like to request reasonable accommodation to the application or interview process should call Human Resources at 800.843.1552 or email hr@bankeasy.com .
From Fishback Financial Corporation's careers page (Workday), checked 29 Oct 2026.
How to apply
- Select Apply on bankeasy.wd5.myworkdayjobs.com. It opens Fishback Financial Corporation's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Fishback Financial Corporation will reply to you directly. No real employer asks you for money to apply.
Posted 25 Sept 2026 · checked 29 Oct 2026 · Report this job