Administrative Intake Support Specialist Contact Center Part Time (Every Thursday 7a-7:30p and then every other weekend Saturday and Sunday 7a-7:30p)
- Location
- Grand Rapids, MI
- Work mode
- On-site
- Employment type
- Part-time
About the job
Cost Center 151 Contact Center Scheduled Weekly Hours 24 Work Shift First Shift (United States of America) Shift & Status We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer‑focused admission experience.
Company Benefits:
- Medical, Vision, Dental, and Wellness Plans
- Competitive Front Loaded PTO Packages
- 403(b) Retirement Savings Plan
- Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)
Administrative Intake Support Specialist Key Responsibilities:
- Conduct phone triage and intake for Hospital and Residential Services admission referrals
- Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
- Orient patients to the assessment and admission process and complete required paperwork
- Perform patient registration, insurance verification, and courtesy communications
- Manage and support organization‑wide switchboard operations and after‑hours answering services as assigned
- Collaborate with multidisciplinary teams and communicate effectively with internal departments
- Monitor, collect, and review program data to support evaluation and quality improvement
- Manage emergency procedures for the organization as required
- Participate in department meetings, committees, and routine problem‑solving activities
- Assist with staff training for program‑specific intake processes as requested
- Maintain up‑to‑date knowledge of policies, procedures, and regulatory requirements
- Promote a customer‑friendly, professional, and recovery‑focused environment
- Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care
- Maintain required training and competencies
- Perform additional duties as assigned
Administrative Intake Support Specialist Qualifications:
- Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred
- Strong verbal communication, customer service, and interpersonal skills
- Ability to collaborate effectively with multidisciplinary teams and diverse populations
- Proficiency with electronic systems and multiple software applications
- Strong organizational, analytical, and problem‑solving skills
- Ability to work calmly and effectively in high‑stress or crisis situations
Administrative Intake Support Specialist Additional Details:
- Pay based on education and experience
- Non‑Exempt (hourly) position
- Schedule may include evenings, weekends, or after‑hours coverage
- Office‑based role with exposure to potentially adverse environments during patient interactions
- Competitive benefits package
Pre-Employment Requirements Employment is contingent upon successful completion of a background check, education verification, and drug screen.
Equal Opportunity Employer Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace. 
The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.
From Pine Rest Christian Mental Health Svc's careers page (Workday), checked 31 Oct 2026.
How to apply
- Select Apply on pinerest.wd5.myworkdayjobs.com. It opens Pine Rest Christian Mental Health Svc's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Pine Rest Christian Mental Health Svc will reply to you directly. No real employer asks you for money to apply.
Posted 29 Sept 2026 · checked 31 Oct 2026 · Report this job