Chief Operating Officer (COO)

HighRise Capital is seeking a highly driven Chief Operating Officer (COO) – Sales & Growth to take ownership of the company’s day-to-day operations, sales organization, employee performance, training, accountability, and growth. The COO will act as the operational leader of the company and will be responsible for turning the CEO’s vision into daily execution. This is a hands-on leadership position. We are looking for someone who wants to be on the sales floor, understands what is happening throughout the organization, knows the numbers, develops employees, holds people accountable, and continuously pushes the company toward higher production. The COO will be responsible for building a disciplined, competitive, high-performance culture where employees understand exactly what is expected of them every day.

Core Responsibilities Run the Company Day-to-Day Take ownership of the daily operation of the business. The COO will:

Daily Morning Sales Meeting The COO will personally lead a daily morning sales meeting. The meeting should establish the tone and objectives for the day. Topics should include:

Sales Floor Leadership The COO will maintain an active presence on the sales floor. Responsibilities include:

• Monitoring employee activity. • Ensuring representatives are consistently calling and following up. • Identifying employees who need assistance or additional training. • Reviewing sales conversations and performance. • Helping managers improve underperforming representatives. • Maintaining urgency throughout the day. • Ensuring leads and opportunities are being worked properly. • Preventing strong opportunities from being neglected. • Creating healthy competition between individuals and teams. This is not a position for someone who wants to manage entirely from an office. The COO should understand what is happening on the floor throughout the day.

Training & Development Build a structured training program for new and existing employees. Training should include:

Performance Management Create clear expectations for every position. Establish measurable KPIs for:

• Calls • Conversations • Applications • Approvals • Follow-ups • Conversion rates • Funded deals • Funded volume • Revenue Performance should be measured objectively. The COO will conduct regular performance reviews and work with managers to develop employees who are below expectations. When employees consistently fail to meet expectations despite coaching and appropriate opportunities to improve, the COO will be responsible for making necessary personnel decisions in coordination with company leadership.

Recruiting & Team Growth The COO will be responsible for helping High Rise Capital continuously improve and expand its team. Responsibilities include:

• Establishing hiring targets. • Working with recruiters. • Interviewing senior and key sales hires. • Building onboarding systems. • Improving employee retention. • Identifying future managers. • Developing management layers as the company grows. • Creating career paths for high-performing employees. The goal is not simply to add headcount. The goal is to continuously increase productive headcount.

Company Growth The COO will be accountable for helping grow the overall business. This includes identifying ways to increase: Headcount → Applications → Approvals → Fundings → Funded Volume → Revenue → Profit The COO should constantly evaluate where the company is being constrained. That may include:

Management Structure The COO will oversee company leadership and ensure every department is operating toward the same objectives. Potential direct reports may include:

• VP/Director of Sales • Sales Managers • Director of Dialer Operations & Performance Analytics • Recruiting / HR • Processing Manager • Underwriting Manager • Operations personnel Department leaders remain responsible for their individual functions. The COO is responsible for making sure all of those functions work together.

Daily Executive Reporting At the end of each day, the COO should be able to give the CEO a concise picture of the company. This should include: People

• Progress toward monthly targets • Hiring progress • Production trends • Recommended changes The CEO should not have to chase departments for this information. The COO owns the operating picture of the company.

Bonus / Incentive Highrise Capital offers a performance-based bonus opportunity for exceptional results. Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance. The stronger the impact you make on the acquisition engine, the greater the opportunity to participate in performance-based upside. Requirements Qualifications

The ideal candidate will have:

Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales organization is strongly preferred.

Ideal Candidate

We are looking for an operator and builder.

The right person should walk into the office every morning asking:

This person should thrive on accountability, measurable performance, leadership, and growth.

Definition of Success

The COO succeeds when High Rise Capital becomes increasingly capable of operating and growing without requiring the CEO to personally manage every daily decision.

The organization should become more structured, more accountable, and more productive as it grows.

Success will be measured through:

The ultimate objective is to build a disciplined, scalable organization capable of growing from a sales operation into a major financial-services company.

Benefits