Customer Success Manager
- Location
- Remote, IL, United States
- Work mode
- Remote
- Employment type
- Full-time
About the job
Company Description R26_0025165 NIQ is the world’s leading consumer intelligence company. For more than a century, we’ve shaped the consumer intelligence industry and remain the most trusted partner for brands, retailers, and innovators. As a Customer Success Manager , you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value. This is a fully remote position for anyone currently living in the United States.
Job Description Customer Success Client Engagement & Support
• Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.
- Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.
- Set and manage client expectations, maintaining a high say: do ratio to build credibility and trust.
• Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
- Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
- Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.
- Experience working with excel, PowerPoint, Thinkcell and AI tools
- Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.
- Use strong communication, influence, and collaboration skills to solve problems and drive customer success.
Qualifications
- 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
- Has been in a client/customer facing role
- Strong understanding of digital shelf analytics and eCommerce data.
- Self-Driven & Proactive Mindset
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work cross-functionally.
- Strategic thinker with a customer-first mindset.
Additional Information This role has a market-competitive salary with an anticipated base compensation of the following range: $69,000 - $89,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more. US Benefits
- Comprehensive healthcare plan (medical, Rx, dental, and vision).
- Flexible spending accounts and a Health Savings Account (including company contributions).
- Life and AD&D insurance.
- 401(k) retirement plan including company matching contributions.
- Disability insurance.
- Tuition Reimbursement.
- Discretionary paid time off program and 11 paid holidays.
Our Benefits
• Flexible working environment
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
From NielsenIQ's careers page (SmartRecruiters), checked 29 Oct 2026.
How to apply
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- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- NielsenIQ will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 29 Oct 2026 · Report this job