Sr LTD Case Manager
- Location
- Windsor, CT, US
- Work mode
- On-site
- Employment type
- Full-time
About the job
Salary Range: $65,000 - $85,000 Job Posting End Date: This job will be posted on an ongoing basis.
We’ve Got You Under Our Wing We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way .
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.
Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.
Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.
What does it take to be successful at Aflac?
- Acting with Integrity
- Communicating Effectively
- Pursuing Self-Development
- Serving Customers
- Supporting Change
- Supporting Organizational Goals
- Working with Diverse Populations
What does it take to be successful in this role?
- Strong understanding of disability claims management concepts.
- Solid understanding of medical terminology/pathology/anatomy.
- Ability to verbally articulate clearly, concisely and explain complex situations.
- Superior writing skills.
- Confident with independent decision making.
- Ability to consistently meet deadlines.
- Proven ability to work with confidential information.
- Moderate skills with Microsoft Office and other software applications.
- High level of customer service skills/phone skills.
- Strong ability to multi-task and prioritize.
- Must have a high level of attention to detail.
- Results-driven.
- High attention to deliver on departmental/company procedures/practices.
- Ability to work Independently.
- Strong negotiation skills.
Education & Experience Required
- High School Diploma or equivalent
- 5 or more years of LTD industry claims experience.
- Demonstrated proficiency in product specific areas of STD, LTD or Account Management, and federal and state regulations governing these products and services
Or an equivalent combination of education and experience
Education & Experience Preferred
- Bachelor's Degree Business, or healthcare related field
- 4 or more years of experience in disability management industry managing claims
Principal Duties & Responsibilities
- Makes timely, accurate, and customer-focused Long-Term Disability new and ongoing claim decisions on moderately complex to highly complex claims using advanced independent discretion guided by company procedures and regulatory standards; handles the most complex claims from a clinical and financial perspective; reaches out to obtain relevant clinical, vocational, employer, financial, and other information; compares the information to the terms, limitations, and conditions of the contract/administrative services agreement and applicable procedural documents and renders the claim decision as quickly as possible
- Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claim management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements; demonstrates an above average level of proficiency in product and claims administration techniques; remains fully compliant with operational s
From Aflac's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on aflac.com. It opens Aflac's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Aflac will reply to you directly. No real employer asks you for money to apply.
Posted 14 Oct 2026 · checked 29 Oct 2026 · Report this job