Senior Manager, Application Development
- Location
- Chicago, Illinois, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Please note this role is hybrid based in Chicago, IL and will require in office attendance 2-3 days per week. Key Responsibilities The Senior Manager – IT Application Development will lead the engineering organization responsible for critical customer service technology platforms and applications, including Navigator, United’s strategic reservations support platform supporting thousands of frontline employees across our Customer Support operation. This leader will have the opportunity to shape the next generation of technology used by our employees to serve millions of customers, combining strong engineering leadership with technology strategy, modernization, and execution at enterprise scale. This is a highly visible leadership role with the opportunity to influence platform and architecture strategy, modernize critical applications, and build high-performing engineering teams while partnering closely with business, product, architecture, and technology leaders. Technology & Delivery Leadership
• Lead the continued evolution and modernization of Navigator, shaping the technology roadmap and engineering strategy for a critical platform that enables frontline employees to efficiently serve United’s customers.
- Lead the continued evolution and modernization of Navigator, shaping the technology roadmap and engineering strategy for a critical platform that enables frontline employees to efficiently serve United’s customers.
- Own the technology strategy, engineering roadmap, and end-to-end delivery for assigned customer service platforms and applications, ensuring alignment with business priorities and enterprise technology standards.
- Lead the design, modernization, development, integration, and operational readiness of scalable technology solutions supporting customer and employee experiences.
- Drive predictable execution across multiple concurrent initiatives, with accountability for scope, schedule, budget, quality, risks, dependencies, and business outcomes.
- Provide technical leadership and direction across solution architecture, application design, integration patterns, cloud adoption, engineering standards, security, resiliency, performance, and maintainability.
- Establish and continuously improve engineering practices across Agile delivery, DevSecOps, CI/CD, automated testing, observability, code quality, and production readiness.
- Partner with Product, Business, Enterprise Architecture, Cybersecurity, Infrastructure, and other technology teams to translate business priorities into executable technology roadmaps and solutions.
- Ensure platforms meet high standards for availability, performance, scalability, security, and operational excellence while proactively addressing technical risk and modernization opportunities.
- Drive continuous improvement across engineering delivery, application performance, technical debt, reliability, and operational efficiency.
• Lead, coach, and develop a high-performing team of technology professionals, creating clear accountability while building technical and leadership capabilities across the organization.
- Lead, coach, and develop a high-performing team of technology professionals, creating clear accountability while building technical and leadership capabilities across the organization.
- Establish organizational and individual goals aligned with business outcomes, technology strategy, and United’s priorities.
- Build an effective engineering organization through talent development, workforce planning, performance management, and appropriate use of internal and partner resources.
- Create an environment that encourages engineering excellence, innovation, collaboration, ownership, and continuous improvement.
From United Airlines Holdings's careers page (Company careers page), checked 30 Oct 2026.
How to apply
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Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job