Product Manager II (AI Capabilities)
- Location
- Des Moines, Iowa, United States
- Work mode
- On-site
- Employment type
- Full-time
- Salary
- $0 – $0 / year
About the job
What You'll Do
At Principal, we're building innovative digital experiences that help make financial security accessible to all. We're seeking a Product Manager II to lead the strategy, governance, and ongoing evolution of AI-powered capabilities supporting our Individual Solutions and Workplace Investing businesses.
This role sits at the intersection of product management, artificial intelligence, customer experience, risk management, and operational excellence. You will be responsible for defining and executing the product roadmap for AI-enabled solutions while ensuring appropriate controls, governance, and business outcomes are achieved.
What You'll Do Product Strategy & Ownership
• Own the vision, roadmap, and business outcomes for AI-powered capabilities.
- Own the vision, roadmap, and business outcomes for AI-powered capabilities.
- Define and prioritize product requirements, enhancements, and future investments.
- Partner with business, technology, data, risk, compliance, and operations teams to deliver customer value.
- Ensure product strategy aligns with broader business and enterprise priorities.
- Identify opportunities to improve customer experiences and operational efficiency through AI.
• Serve as the business owner of approved AI capabilities, customer experience, and associated risks.
- Serve as the business owner of approved AI capabilities, customer experience, and associated risks.
- Establish and maintain operational controls, governance processes, and audit evidence.
- Oversee knowledge and content management strategies that support AI performance.
- Approve business and content changes impacting AI capabilities.
- Maintain version control and documentation for AI knowledge-base updates.
- Manage disaster recovery and business continuity plans related to AI services.
• Monitor AI performance, customer outcomes, and key business metrics.
- Monitor AI performance, customer outcomes, and key business metrics.
- Analyze response quality, content gaps, hallucination indicators, drift, failed responses, and emerging customer needs.
- Leverage customer feedback and analytics to drive continuous improvement.
- Make material business decisions and prioritize corrective actions.
• Coordinate pre-production, regression, boundary, negative, and red-team testing activities.
- Coordinate pre-production, regression, boundary, negative, and red-team testing activities.
- Manage incident response, issue remediation, complaint routing, and corrective actions.
- Monitor and evaluate vendor performance and contractual obligations.
- Participate in information security incident escalation and response processes.
- Conduct periodic control effectiveness reviews and operational reporting.
- Collaborate with engineers, designers, data scientists, and business stakeholders to deliver impactful solutions.
- Translate customer and business needs into actionable product requirements.
- Support agile delivery practices, backlog prioritization, story refinement, and product releases.
- Communicate product vision, priorities, performance, and roadmap progress to stakeholders.
Who You Are
• 4+ years of product management, business, technology, or related experience.
- 4+ years of product management, business, technology, or related experience.
- 2+ years working in a highly collaborative, fast-paced environment with engineering teams and stakeholders
- Experience managing products through discovery, delivery, and optimization.
- Experience defining business requirements and prioritizing product roadmaps.
- Demonstrated ability to influence stakeholders and drive decisions across multiple teams.
- Strong analytical, problem-solving, and strategic thinking capabilities.
- Experience working within agile environments alongside engineering teams.
- Ability to manage multiple priorities in a fast-paced environment.
- Product management experience supporting AI, generative AI, machine learning, conversational AI, virtual assistants, or knowledge management platforms.
- Experience monitoring AI performance, model outcomes, and customer experience metrics.
- Understanding of AI governance, model risk management, and responsible AI frameworks.
- Experience partnering with technology, security, compliance, legal, and risk organizations.
- Experience managing third-party technology vendors.
- Financial services, insurance, workplace benefits, or wealth management industry experience.
- Familiarity with prompt engineering, retrieval-augmented generation (RAG), knowledge bases, testing methodologies, and AI operations.
Success in This Role In the first year, success will be measured through:
- Adoption and utilization of AI capabilities.
- Customer satisfaction and experience improvements.
- Reduction of content gaps, quality issues, and operational risk.
- Delivery of roadmap priorities and business outcomes.
- Effective governance, controls, and operational oversight.
Salary Range Information
Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)
$104400 - $187200 / year Salary Details
The following locations are examples of market-specific salary ranges across different geographies.
- Grand Island, NE / Wichita, KS: $104,400 - $140,400 / year
- Des Moines, IA / Tampa, FL: $110,200 - $148,200 / year
- Charlotte, NC / Dallas, TX: $116,000 - $156,000/ year
- Chicago, IL / Denver, CO / Minneapolis, MN: $127,600 - $171,600 / year
- Los Angeles, CA / New York City, NY: $139,200 - $187,200 / year
Time Off Program
Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible
Yes Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and <a href="https://www.uscis.gov/green-card/green
From Principal Financial's careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on principal.com. It opens Principal Financial's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Principal Financial will reply to you directly. No real employer asks you for money to apply.
Posted 22 Oct 2026 · checked 29 Oct 2026 · Report this job