Senior Software Engineer, Mid Market Intelligence

Responsibilities

• Design and develop scalable, maintainable, and high-performing software solutions for the Mid-Market AI-native ERP — highly available, secure services and the intelligent workflows built on top of them.
• Build AI-native product experiences leveraging state-of-the-art AI and agentic technology — LLM orchestration, tool use and function calling, retrieval (RAG), and multi-agent patterns.
• Develop AI-native workflows that embed AI-driven automation with seamless AI-to-human collaboration, including human-in-the-loop, approvals, and explainability patterns.
• Build systems that proactively capture data signals, prevent issues before they occur, automate processes, and improve customer decision making.
• Collaborate with cross-functional teams — product management, design, architecture, and partner engineering teams — to gather requirements, prioritize features, and deliver end to end.
• Instrument, evaluate, and iterate on AI-powered features in production: offline evals, online experimentation and A/B testing, and quality/safety monitoring, interpreting results to drive informed decision-making.
• Build data pipelines and context/retrieval foundations that power AI-driven experiences, ensuring automation, consistency, and scalability.
• Mentor and coach junior engineers, fostering collaboration, AI-assisted development practices, and a culture of innovation within the team.
• Resolve defects across testing, pre-production, production, and post-release phases, upholding a high bar for quality and operational excellence.

• Stay updated with developments in AI and agentic technologies — in a landscape that evolves month to month — identifying opportunities for innovation and continuous improvement.