Customer Service Representative | Technical Support (Bilingual)
- Location
- El Paso, Texas, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Start Date: December 11th, 2026 100% on-site Training Schedule: 10:00am-7:00pm Tuesday-Saturday Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and 3:00pm
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
- Representing a Fortune 100 company and being the voice of Spectrum
- Troubleshooting and resolving technical issues related to cable and video services
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
- Resolving TV inquiries while creating best-in-class customer experiences
- Working in an open, friendly environment with a supportive, energetic team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.
WHAT YOU’LL BRING TO SPECTRUM Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Bilingual in English/Spanish
Preferred Qualifications
- Experience : 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills : MS Office, computer skills, typing
- Skills : Communication, organization, time management, multi-tasking, customer service
- Abilities : Dependable, professional, solution-oriented, results-driven, resilient
#LI-BH1 CRP113 2026-83916 CRP113 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
From Charter Communications, Inc.'s careers page (Company careers page), checked 29 Oct 2026.
How to apply
- Select Apply on jobs.spectrum.com. It opens Charter Communications, Inc.'s own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Charter Communications, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 20 Oct 2026 · checked 29 Oct 2026 · Report this job