Customer Service/Information Services Support Representative
- Location
- Carroll, IA, United States
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description:
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and communities, Core-Mark has become the largest, most comprehensive marketer of consumer goods in North America - offering a full range of products, programs, and solutions to convenience operators across the U.S. and Canada.
Job Description: GENERAL SUMMARY: Provides customer service and technical support to internal and external customers by processing orders, answering questions, resolving issues, and supporting office and warehouse systems. Serves as a primary point of contact for customer inquiries, sales support, transportation support, and I.S. support desk requests. ESSENTIAL JOB FUNCTIONS:
• Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)
- Answers incoming phone calls for customer service and the support desk; provides assistance with customer inquiries, order processing, and office/warehouse system issues. (60%)
- Enters, deletes, or changes customer orders, credit requests, and related transactions received from customers, sales staff, transportation, and employees.
- Researches and resolves problems, discrepancies, and complaints related to orders, billing, product information, and system issues; escalates to appropriate departments when necessary.
- Provides support to sales, customers, transportation, and internal departments by supplying information, handling requests, and communicating updates through phone, email, or messaging systems.
- Completes special assignments and participates in projects, including data entry and cross-functional team support, as needed.
- Assists co-workers in Customer Service and I.S. departments by providing coverage for absences and supporting departmental needs. GENERAL SUMMARY:
From Performance Food Group's careers page (Company careers page), checked 31 Oct 2026.
How to apply
- Select Apply on performancefoodservice.com. It opens Performance Food Group's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Performance Food Group will reply to you directly. No real employer asks you for money to apply.
Posted 2 Oct 2026 · checked 31 Oct 2026 · Report this job