Product Specialist- Surface Porosity

Job Description

• Provide technical consultation and application expertise to the sales team and customers during the pre-sales phase.
• Conduct product demonstrations, application feasibility tests, and sample analyses to validate performance and support purchasing decisions.
• Prepare technical proposals, quotations, and application-based documentation to strengthen sales pitches.
• Participate in customer visits, seminars, and product presentations to communicate value propositions.
• Collaborate with regional sales teams to identify new business opportunities and expand the customer base.
• Track and manage sales funnel activities for assigned product lines.
• Develop and deliver product training for sales colleagues to enhance their technical understanding and selling capabilities.
• Provide inputs for marketing campaigns, brochures, and trade show content.
• Deliver installation and application training to new customers, ensuring a smooth onboarding experience.
• Offer ongoing technical support and guidance for method development, troubleshooting, and instrument optimization.
• Collect and analyze customer feedback for continuous improvement.
• Collaborate with the service team to resolve complex technical issues and ensure customer satisfaction.
• Conduct competitive benchmarking and maintain awareness of technological developments in the industry.
• Contribute to the creation of application notes, case studies, and best practice documents.
• Support new product launches, including demonstration readiness and customer engagement initiatives.

Qualifications

• Ph.D., Master’s, or Bachelor’s degree in Chemistry, Physics, Material Science, Chemical Engineering, Biotechnology, or related disciplines.
• At least 2–6 years of experience in scientific instrumentation, analytical measurements, technical sales, or application support.
• Hands-on experience with analytical instruments
• Strong understanding of measurement principles, data analysis, and scientific method validation.
• Excellent presentation and communication skills — able to clearly explain technical concepts to diverse audiences.
• Proven ability to work cross-functionally across sales, service, and marketing teams.
• Proactive, organized, and customer-oriented, with strong problem-solving ability.
• Willingness to travel for customer visits, demonstrations, and training.

Additional Information

• Minimum 5 of years experience in the field Instrument sales
• Excellent written and verbal communication
• Must have - interpersonal, problem-solving, presentation and organizational skills
• Ability to work independently and responsibly
• High commitment to customer satisfaction
• Willingness to travel throughout India