Guest Service Associate Front Office

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

• Excellent multi-tasking and time management abilities

• Excellent multi-tasking and time management abilities
• Strong problem-solving and decision-making skills
• Outstanding interpersonal and communication skills
• Demonstrated service orientation with a genuine commitment to guest satisfaction
• Proficiency with hotel management systems and Microsoft Office applications
• Cash handling experience and accuracy with financial transactions
• Ability to remain calm and professional in high-pressure situations
• Flexibility and adaptability to changing priorities and shift schedules
• High level of reliability, punctuality, and initiative
• Strong organizational and attention-to-detail capabilities

• Relevant experience in hospitality, front office operations, or guest-facing roles (preferred)

• Relevant experience in hospitality, front office operations, or guest-facing roles (preferred)
• Experience with hotel management software or property management systems (preferred)

• Relevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)

• Relevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)
• High school diploma or equivalent (required)

• Fluent in English (required)

• Fluent in English (required)
• Proficiency in local languages or Hindi (preferred)

• Empathetic and inclusive approach to working with diverse guests and team members
• Proactive mindset with a goal-oriented approach to service delivery
• Resilient and adaptable to operational changes
• Transparent and honest in all professional interactions