Network Operations Analyst

Company:

Description:

The NSI L1 roles operate across multiple day shifts to support global operations.

This position is for a entry-level professional individual contributor in Information Technology who works under close supervision. This position will help maintain the voice and data networks or help modify networks utilizing a broad, technical knowledge of the business area's functions and applications in the network architecture, hardware environment, software environment, and departmental procedures and processes.

Provides support for the operation of 24/7 global voice and data network. Helps identify and track faults, manage communication and ticketing systems, interface with incident management teams, and resolve issues within governed SLA time frames.

Helps track network usage capacity in both incident and planning situations. Under close supervision, utilizes network capacity planning tools to help identify trends that impact business performance.

Participates in basic network optimization activities involving identifying opportunities to reduce outage events, MTTR, and improve overall performance.

Completes assigned tasks that are routine in nature and follows outlined processes and procedures. Assists with project level activities that focus on improving the network operational state and/or improving NOC efficiency.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.