Sr. Associate Account Management
- Location
- Navi Mumbai, MH, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description SCOPE OF WORK FOR LIVE UNDERWRITER ROLE • Loan Application Review & Credit Assessment: Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions.
• Income Calculation & Financial Analysis:
- Income Calculation & Financial Analysis:
• Collateral & Property Evaluation:
- Collateral & Property Evaluation:
• Underwriting Decision & Documentation:
- Underwriting Decision & Documentation:
• Condition Management & Borrower Follow-up:
- Condition Management & Borrower Follow-up:
• Workflow Management & Communication:
- Workflow Management & Communication:
• Risk Identification & Compliance:
- Risk Identification & Compliance:
• Quality Assurance & File Review:
- Quality Assurance & File Review:
• Reporting & Reconciliation:
- Reporting & Reconciliation:
• System Utilization & Process Adherence:
- System Utilization & Process Adherence:
• Exception Handling & Complex Case Management:
- Exception Handling & Complex Case Management:
• Training & Knowledge Sharing:
- Training & Knowledge Sharing:
• Performance Metrics & KPI Tracking:
- Performance Metrics & KPI Tracking:
• Regulatory Updates & Compliance Training:
- Regulatory Updates & Compliance Training:
• Stakeholder Coordination & Escalation Management:
- Stakeholder Coordination & Escalation Management:
JOB DETAILS Company: Sutherland Location: Navi Mumbai (Work From Home) Experience: 2–3 Years (Live Underwriting Mandatory) Shift: US Shift (6:30 PM – 6:30 AM | Any 9 Hours) Week Offs: Rotational Weekly Offs Employment Type: Full-Time Notice Period: Immediate Joiners Preferred
Qualifications REQUIRED QUALIFICATIONS & SKILLS
- HSC and Bachelor's Degree (Mandatory)
- Strong understanding of 4 C's of Credit
- Expertise in income calculation (including self-employed borrowers)
- Experience with LOS systems (Encompass preferred)
- Good analytical and decision-making skills
- Strong verbal and written communication
- Ability to work in a fast-paced, deadline-driven environment
- Demonstrated experience in customer relationship management and account servicing
- Exceptional attention to detail and accuracy in documentation
- Knowledge of lending regulations and compliance requirements
- Proven ability to manage multiple accounts and priorities simultaneously
- Strong problem-solving skills with a proactive approach to client needs
From Sutherland's careers page (SmartRecruiters), checked 30 Oct 2026.
How to apply
- Select Apply on sutherlandglobal.com. It opens Sutherland's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Sutherland will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job