Sr. Associate Account Management
- Location
- Navi Mumbai, MH, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description SCOPE OF WORK FOR SR. ASSOCIATE ACCOUNT MANAGEMENT ROLE • Loan Application Review & Credit Assessment: Review and analyze loan applications and supporting documentation including income, credit reports, employment history, and property details. Assess borrower creditworthiness using the 4 C's methodology (Character, Capacity, Capital, Collateral) to ensure sound lending decisions and adherence to underwriting guidelines.
• Income Calculation & Financial Analysis:
- Income Calculation & Financial Analysis:
• Collateral & Property Evaluation:
- Collateral & Property Evaluation:
• Underwriting Decision & Documentation:
- Underwriting Decision & Documentation:
• Workflow Management & Communication:
- Workflow Management & Communication:
• Risk Identification & Compliance:
- Risk Identification & Compliance:
• Reporting & Reconciliation:
- Reporting & Reconciliation:
• System Utilization & Process Adherence:
- System Utilization & Process Adherence:
• Borrower Communication & Clarification Requests:
- Borrower Communication & Clarification Requests:
• Exception Handling & Escalation:
- Exception Handling & Escalation:
• Quality Assurance & File Review:
- Quality Assurance & File Review:
• Regulatory Compliance & Audit Readiness:
- Regulatory Compliance & Audit Readiness:
• Loan Product Knowledge & Guideline Updates:
- Loan Product Knowledge & Guideline Updates:
• Mentoring & Knowledge Sharing:
- Mentoring & Knowledge Sharing:
Qualifications REQUIRED QUALIFICATIONS & SKILLS Education & Credentials:
• High School Diploma/GED and Bachelor's Degree (Mandatory)
- High School Diploma/GED and Bachelor's Degree (Mandatory)
- Mortgage industry certification or licensing (e.g., NMLS) preferred
• Strong understanding of the 4 C's of Credit (Character, Capacity, Capital, Collateral)
- Strong understanding of the 4 C's of Credit (Character, Capacity, Capital, Collateral)
- Expertise in income calculation and financial analysis, including self-employed and non-traditional borrower income sources
- Comprehensive knowledge of residential loan products and investor guidelines
- Proficiency with Loan Origination Systems (LOS), with Encompass experience preferred
- Advanced analytical and decision-making skills with strong attention to detail
• Working knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines
- Working knowledge of federal and state lending regulations, including TRID, ECOA, FHA, VA, and USDA guidelines
- Familiarity with appraisal reports, Automated Valuation Models (AVMs), and property valuation methodologies
- Understanding of title reports, lien positions, and collateral risk assessment
- Experience with quality assurance processes and file review procedures
• Excellent verbal and written communication abilities
- Excellent verbal and written communication abilities
- Strong organizational and time management skills
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency in preparing reports, summaries, and documentation
- Problem-solving capabilities with ability to identify and escalate exceptions appropriately
- 3+ years of mortgage underwriting or loan processing experience
- Demonstrated mentoring or leadership experience with junior staff
- Knowledge of regulatory examination and audit procedures
- Experience with reconciliation and pipeline reporting
From Sutherland's careers page (SmartRecruiters), checked 30 Oct 2026.
How to apply
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- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Sutherland will reply to you directly. No real employer asks you for money to apply.
Posted 30 Oct 2026 · checked 30 Oct 2026 · Report this job