Process Associate- Banking Operations
- Location
- Chennai, Tamil Nadu, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Description Job Title Operations Associate - Disputes, Customer Services & Centralized Fulfilment Job Summary The Operations Associate is responsible for supporting Disputes, Customer Services, and Centralized Fulfilment processes. The role includes investigation and resolution of debit card disputes, processing account maintenance requests, updating customer and account information, handling fulfilment activities, and ensuring adherence to established procedures and service standards.
Key Responsibilities Disputes - Regulation E
• Investigation and resolution of disputes for BANK's debit card products.
- Investigation and resolution of disputes for BANK's debit card products.
- Processing account information and account maintenance requests originating at other BANK segments (i.e., Branches, Customer Care Centre, Treasury Management, etc.).
- Vendor's responsibilities shall include updating customer titles and account maintenance receipt of W9 & W-8NRA forms and application of tax certification codes.
- Combing of duplicate customer records.
- Indexing of signature cards for DDA/SAV accounts.
- Certificate of Deposits (CDs) processing.
- Updating credit card demographics.
- Decedent processing (date of death balance requests and PA inheritance tax filing).
- 1098/1099 interest corrections.
- Duplicate, dispute research, statement requests, and Reg D inquiries.
Centralized Fulfilment
- Services consist of queue-based processing of fulfilment and returned mail transactions in accordance with BANK-owned Standard Operating Procedures.
- Performed within the systems, queues, and workflow tools designated by BANK.
Requirements
Required Skills & Competencies
- Strong attention to detail.
- Ability to work within established procedures and service standards.
- Effective organizational and time management skills.
- Ability to manage multiple tasks in a queue-based processing environment.
- Understanding of banking operations and customer service processes.
- Ability to work with operational systems, workflows, and designated processing tools.
Function Banking Operations | Customer Services | Dispute Resolution | Centralized Fulfilment Employment Type Full-Time Shift Timing 5:30pm to 2:30am (Two days week off)
From Datamark Bpo Service's careers page (Workable), checked 1 Nov 2026.
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Posted 30 Oct 2026 · checked 1 Nov 2026 · Report this job