Trax - Level 3 Product Technical Support - Rotational Shifts
- Location
- Pune, Maharashtra, India; Sector V, Salt Lake City, Kolkata, West Bengal, India; Maharashtra Nagar, Devicha Pada, Dombivli, Maharashtra2, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Treasury/ Payment Application Support - Swift/TRAX/Quantum – 6-8 Yrs – 24/5 Rotational Shift – Pune
About the team
Enhanced Application Managed Services (EAMS) team provides functional support to the FIS products and client’s Treasury and Payments business operations.
What you will be doing
•
- Candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
- Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
- Recreate, document client issues and troubleshoot problems to support product quality
- Experience in documenting SOPs to support daily operations
What you bring:
•
- 3-6 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
- Ready to work in flexible rotating shifts.
- Understanding of SWIFT confirmations - MT300, MT5XX
- Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
- Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
- Understanding of Bank statements - MT9XX and CAMT53
- Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
- Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
- Strong client interaction facing role experience
Skills
•
- Ability to build, maintain strong client relationships.
- Excellent problem-solving skills.
- Able to take the initiative and work independently or in a team
- Strong desktop computing skills in MS office – PowerPoint, Visio and Excel
Nice to have
•
- Experience in FIS Trax, Quantum applications or any Treasury Management System (TMS) application
- Basic understanding of IT tools and servers
- Understanding of database architecture
What we offer you
•
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
From Plug And Play India's careers page (Company careers page), checked 1 Nov 2026.
How to apply
- Select Apply on pnptc.com. It opens Plug And Play India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Plug And Play India will reply to you directly. No real employer asks you for money to apply.
Posted 1 Oct 2026 · checked 1 Nov 2026 · Report this job