Director ICT Support
- Location
- Pune, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Title Director ICT Support Job Description Function Description: Director ICT Support
Primary Location: Pune, India
Your Role As the Director ICT Support, you lead Vanderlande’s global ICT support, ensuring reliable and efficient ICT services while continuously accelerating improvements (a.o. using AI, automation and digital adoption). You and your teams are the face of ICT to all of Vanderlande’s end-users: employees, contractors and external partners. As such, your role is key in organising and addressing end-user feedback.
Position within the Organisation In the role of Director ICT Support, you report to the Executive Managing Director ICT. You are part of the ICT Leadership Team. The role has significant authority over the global support domain, including make-or-buy decisions, FTE allocation across support hubs, vendor renewals within delegated authority, support policies and standards, service delivery model changes and AI adoption strategy within the ICT Support function.
Role and Responsibilities
• Global ICT Support
- Global ICT Support
- Service Automation and Shift-Left
You drive automation of standard ICT requests and develop shift-left capabilities that move appropriate activities towards self-service and support teams, reducing dependency on specialised Agile teams.
- People Leadership
You lead and develop a globally distributed organisation of approximately 60 FTE across multiple specialised teams. Teams are located in the Netherlands, Germany, UK, France, Spain, Portugal, India, China, Australia, US and Canada.
• Supplier and Financial Management
- Supplier and Financial Management
• Regional ICT Leadership
- Regional ICT Leadership
• End-user Satisfaction
- End-user Satisfaction
• ICT Service Delivery
- ICT Service Delivery
What We Ask You to Bring
- Academic level, with an MSc preferred in IT, Business Administration or a related discipline
- Minimum 20 Years of Total Experience
- 10+ years’ experience in IT operations, service management or related disciplines in an international environment
- Experience leading distributed, global teams. You have worked with different geographies and cultures
- Strong supplier and vendor management experience
- Experience leading organisational change and digital transformation
- Deep understanding of ITIL
- Proficiency in SAFe Agile
- Familiarity with AI, low-code, no-code and automation
- Excellent stakeholder management skills
- Excellent English communication skills, both verbal and written
- Willingness to travel (25%), depending on location
- Pune, India, is the primary and preferred location for this role
Diversity, Equity & Inclusion
At Vanderlande, we believe that diverse perspectives, backgrounds and experiences make us stronger. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome applications from individuals of all backgrounds and are committed to providing equal opportunities throughout our recruitment process.
From Vanderlande Industries Inc's careers page (Workday), checked 2 Nov 2026.
How to apply
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- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Vanderlande Industries Inc will reply to you directly. No real employer asks you for money to apply.
Posted 2 Nov 2026 · checked 2 Nov 2026 · Report this job