Senior Analyst (Sales Support)
- Location
- Pune, MH, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Description Senior Analyst provides frontline operational support for Microsoft Dynamics 365 CRM used by global Marketing, Sales, Order Management and Finance teams across multiple regions and time zones. This role focuses on resolving user issues, executing standardized CRM administration tasks, and special improvement initiatives.
Key Responsibilities
- Provide support for users of Dynamics 365 CRM and connected platforms across regions (Americas, EMEA, APAC), following defined SLAs and escalation paths.
- Resolve common issues related to user access, automation flows, data management, views, etc.
- Accurately document issues, impact, and resolution steps to support effective handoffs across time zones (follow-the-sun support).
- Support standardized data quality processes, including duplicate identification, basic imports, and data corrections aligned with global governance.
- Support creation and maintenance of global knowledge articles, FAQs, and how-to documentation.
Qualifications
- 1–3 years in CRM support, Sales Operations, Revenue Operations, or business systems roles
- Working knowledge of Microsoft Dynamics 365 Sales or similar CRM platforms
- Experience supporting users via a ticketing system in a structured environment
- Strong communication skills and service-oriented mindset
Preferred Qualifications
- Exposure to global sales processes or multi-region user support
- Basic understanding of Dataverse concepts and CRM security models
- Familiarity with Power Platform components (consumption-level)
- Demonstrated fluency in SQL for querying and analyzing large datasets
Key Performance Indicators (KPIs)
- SLA adherence across regions and time zones
- Ticket quality and documentation accuracy
- Reduction in repeat issues through improvement initiatives
- Successful completion of assigned ad-hoc projects
Additional Information Our Benefits
• Flexible working environment
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
From NielsenIQ's careers page (SmartRecruiters), checked 2 Nov 2026.
How to apply
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Posted 2 Nov 2026 · checked 2 Nov 2026 · Report this job