Facilities Coordinator – Soft Services

• Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery

• Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery
• Publish and enforce a 52-week cleaning and deep-cleaning calendar
• Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts
• Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks
• Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency

• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests

• Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests
• Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards
• Coordinate periodic health checks for pantry staff
• Oversee landscaping/horticulture upkeep and general material movement support

• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms

• Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms
• Oversee vendor compliance documentation for environmental and regulatory requirements
• Coordinate pre-monsoon and seasonal preventive readiness checks
• Support internal and external audit readiness for soft-services scope

• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure

• Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure
• Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance
• Ensure timely salary disbursal and labour law compliance for deployed staff
• Coordinate with landlord facility teams on routine matters and resolve occupant complaints
• Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms

• Ensure mandatory training and certification are complete before staff deployment

• Ensure mandatory training and certification are complete before staff deployment
• Conduct regular briefings on safety, grooming, and service standards
• Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections
• Oversee background verification for all deployed staff prior to site access

• Manage petty cash for ad hoc material procurement, with site approval
• Coordinate event management support as required
• Maintain consumable inventory with minimum buffer stock at all times
• Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status
• Support quarterly business reviews and vendor performance reviews

• Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4–6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment
• Proven experience managing multi-disciplinary soft-services teams directly or through vendors
• Working knowledge of environmental and statutory compliance governance (waste, pest control)
• Strong vendor and inventory management skills
• Proficiency in MS Office and reporting tools
• Strong communication and stakeholder management skills
• Working knowledge of relevant ISO/safety compliance frameworks
• Self-motivated and capable of managing multiple concurrent priorities with minimal supervision