India Region Lead - IFM

• Provide strategic and operational leadership across the client's India facilities management portfolio, ensuring consistent service delivery, operational excellence and alignment with regional account objectives.

• Provide strategic and operational leadership across the client's India facilities management portfolio, ensuring consistent service delivery, operational excellence and alignment with regional account objectives.
• Take ownership of consolidated India account performance, driving accountability across facilities operations, service delivery, financial management, risk and client satisfaction.
• Lead and develop a geographically dispersed team of senior Facilities Managers and associated operational teams, establishing clear priorities, performance expectations and a culture of accountability.
• Translate regional account strategy into actionable country-level objectives, ensuring consistent implementation across diverse locations and operating environments.
• Maintain a comprehensive understanding of the India portfolio, including owned and leased facilities, service delivery models, operational requirements, stakeholder priorities and associated commercial obligations.
• Act as the primary country-level escalation point for significant operational, financial, service delivery and stakeholder matters, ensuring timely intervention and resolution.
• Identify opportunities to improve operating models, resource deployment, service integration and overall account performance through continuous improvement and innovation.
• Support the Regional Account Director in the development and execution of strategic initiatives that strengthen service performance, client relationships and long-term account sustainability.

• Develop and maintain trusted relationships with senior client stakeholders, acting as a strategic partner in the management and performance of the India portfolio.

• Develop and maintain trusted relationships with senior client stakeholders, acting as a strategic partner in the management and performance of the India portfolio.
• Represent India operations in regional account governance forums, management reviews, financial reviews and strategic business discussions.
• Provide clear, insightful and commercially informed reporting to the Regional Account Director, translating operational performance, financial results and portfolio risks into meaningful business insights and recommendations.
• Lead the preparation and presentation of India account performance for Monthly Management Reviews, Quarterly Business Reviews, financial reviews and other governance meetings.
• Anticipate client requirements and emerging business priorities, proactively identifying opportunities to improve service delivery, operational efficiency and workplace outcomes.
• Ensure effective communication and alignment between local client representatives, corporate stakeholders, country facilities teams and regional account leadership.
• Demonstrate strong commercial and business judgement when balancing service expectations, financial constraints, operational risks and longer-term portfolio considerations.
• Maintain a proactive and solutions-oriented approach to stakeholder management, ensuring that the India operation is viewed as a trusted contributor to the client's broader corporate real estate objectives.

• Oversee the delivery of comprehensive integrated facilities management services across the India portfolio, ensuring operational consistency, contractual compliance and high standards of service quality.

• Oversee the delivery of comprehensive integrated facilities management services across the India portfolio, ensuring operational consistency, contractual compliance and high standards of service quality.
• Provide leadership and governance across hard services, including building engineering, mechanical and electrical systems, preventive and reactive maintenance, critical infrastructure and asset reliability.
• Oversee soft services delivery, including cleaning, housekeeping, landscaping, waste management, front-of-house and other applicable workplace support services.
• Ensure effective coordination and integration of services across owned and leased facilities, recognising the differing operational responsibilities, landlord interfaces and contractual obligations associated with each property type.
• Drive consistent application of account operating procedures, service standards, reporting requirements and performance management practices across locations.
• Ensure service delivery aligns with the Master Services Agreement, agreed scopes of work, contractual KPIs, critical KPIs and client-specific operational requirements.
• Monitor operational performance, identify recurring service challenges and implement corrective actions to improve reliability, customer experience and service efficiency.
• Oversee vendor and specialist service provider performance, ensuring effective contract management, compliance, service quality and continuous improvement.
• Support the mobilisation, transition and integration of new facilities, services and operational changes, ensuring effective resource planning, service continuity and governance.

• Take accountability for the financial performance of India facilities management operations, ensuring effective budget management, cost control, forecasting and financial governance.

• Take accountability for the financial performance of India facilities management operations, ensuring effective budget management, cost control, forecasting and financial governance.
• Work closely with the account Finance Team and Regional Account Director to monitor financial performance, understand variances and implement timely corrective actions.
• Maintain visibility of operational expenditure, financial commitments, accruals, forecasts and cost-saving opportunities across the portfolio.
• Ensure effective management of contractual financial obligations, including performance-related fee exposure, service credits, budget adherence and other relevant commercial risks.
• Develop and implement cost optimisation and productivity initiatives that contribute to the account's agreed savings glidepath without compromising safety, compliance, service quality or business continuity.
• Identify opportunities for improved resource utilisation, service delivery efficiencies, procurement optimisation and operational cost avoidance.
• Contribute to business cases, investment recommendations, capital planning and financial evaluations relating to facilities operations and portfolio improvement initiatives.
• Provide commercially informed analysis and recommendations to regional leadership, demonstrating an understanding of the wider financial and business implications of operational decisions.

• Maintain strong technical awareness of building services, engineering operations, critical infrastructure and asset management principles to provide effective leadership and oversight of operational outcomes.

• Maintain strong technical awareness of building services, engineering operations, critical infrastructure and asset management principles to provide effective leadership and oversight of operational outcomes.
• Work closely with regional Engineering leadership and specialist teams to ensure engineering compliance, infrastructure reliability, maintenance performance and asset lifecycle requirements are appropriately addressed across India facilities.
• Support the implementation of asset management strategies, including asset data accuracy, condition assessments, maintenance planning, lifecycle replacement and capital investment prioritisation.
• Maintain visibility of engineering risks, asset reliability concerns, infrastructure vulnerabilities and associated mitigation or investment requirements.
• Provide regional account leadership and operational oversight of project delivery activities within India, ensuring technical and non-technical projects are aligned with client priorities, business requirements and operational objectives.
• Collaborate with the Regional Projects function to monitor project performance, delivery milestones, budgets, risks and stakeholder requirements, ensuring appropriate escalation and resolution of issues.
• Ensure effective coordination between facilities management, engineering and project delivery teams, particularly where capital works, infrastructure upgrades or workplace changes may impact ongoing operations.
• Support the evaluation and prioritisation of capital works, infrastructure improvements, asset replacement programs and non-technical business initiatives.
• Ensure completed projects are appropriately commissioned, documented and transitioned into facilities operations, including relevant asset data updates, maintenance requirements and stakeholder handover.
• Promote effective collaboration across Engineering, Projects and other specialist functions, influencing delivery priorities and outcomes while maintaining alignment with established functional governance and reporting structures.

• Provide leadership and accountability for the implementation of health, safety, environmental and risk management requirements across India facilities management operations.
• Ensure compliance with applicable statutory regulations, building codes, fire and life-safety requirements, contractual obligations and client/JLL policies and procedures.
• Work closely with regional and local Health & Safety teams to promote a proactive safety culture, effec