Global Response Analyst
- Location
- Gurugram, Haryana, IN
- Work mode
- On-site
- Employment type
- Full-time
About the job
• Providing high quality and timely First Line Support to all clients globally.
- Providing high quality and timely First Line Support to all clients globally.
- Application Support – help to ensure that the application is working correctly as deployed.
- Incident resolution and triage – resolve incidents as per agreed procedures and escalate internally to relevant teams to resolve any incidents outwith our remit.
- Stakeholder Communication – Triage incidents and manage customer expectations for incident resolution.
- Post Incident reviews – evaluate the incident management response and recovery effort for major, critical and high priority incidents to provide continual improvement of our incident responses.
- Service Level Management – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
• Daily checks and BAU monitoring including fault resolution • Identify and resolve issues with applications, following agreed procedures. • Uses application management software and tools to collect agreed performance statistics. • Carry out agreed applications maintenance tasks. • Prioritise and diagnose incidents according to agreed procedures. • Document and close resolved incidents according to agreed procedures. • Draft and maintain procedures and documentation for application support. • Participate in post Incident reviews, helping to provide a continually improved service for our customers and stakeholders. • Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment Performance Assessment Availability – uptime during core and non-core hours Performance – performance metrics during core and non-core hours Reliability – test results and performance during real failure events KPI reporting – performance against KPIs Experience required
- Bachelor’s Degree or higher in Computer Science, Mathematics, Engineering, Physics or other Sciences or equivalent working experience. Degree preferable in either Commerce or IT; (A-B + average) or equivalent;
- Intermediate SQL skills;
- Interest / familiarity with financial markets and products beneficial but not essential;
- Passionate about providing an excellent service experience for our clients;
- Strong analytical thinking and keen attention to detail;
- Highly logical with proven problem-solving abilities;
- Independent, self directing and delivery focused working style;
- Excellent communication skills, confident in dealing with internal and external clients;
- Able to take initiative learn quickly in a dynamic fast-paced industry;
- Ability to effectively prioritize and execute tasks in a high-pressure environment;
- Excellent organisational, administration and time management skills.
- Some experience with Microsoft .NET development products, including C#, VB.NET and SQL Server, beneficial but not essential;
- Commitment to working long hours at times, particularly around project deadlines, in exchange for commensurate rewards.
From Students Circles India's careers page (Company careers page), checked 2 Nov 2026.
How to apply
- Select Apply on studentscircles.com. It opens Students Circles India's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Students Circles India will reply to you directly. No real employer asks you for money to apply.
Posted 2 Nov 2026 · checked 2 Nov 2026 · Report this job