P4 Key Account Manager - Sales
- Location
- Mumbai
- Work mode
- On-site
- Employment type
- Full-time
About the job
About the Team: We are a high-performing sales and account management team focused on building strong, long-term relationships with our clients and driving sustainable business growth. We work closely with enterprise and strategic customers to understand their evolving business needs and deliver innovative fintech and digital payment solutions. Our team operates in a collaborative, fast-paced environment where customer success, relationship management, commercial understanding, and business growth are at the core of what we do.
About the Role: We are looking for a results-oriented and customer-focused Key Account Manager – Sales to join our team in Mumbai. In this role, you will be responsible for managing and growing a portfolio of key accounts. You will work closely with existing clients to understand their business objectives, strengthen relationships, drive account expansion, and identify opportunities for upselling and cross-selling PayU’s fintech and digital payment solutions. The ideal candidate should have 5–8 years of experience in sales, account management, or relationship management , along with strong knowledge and relevant experience in the fintech industry . The candidate should be comfortable engaging with senior stakeholders and managing complex client requirements in a fast-paced business environment.
Responsibilities: Account Management & Growth
- Manage a portfolio of key and strategic accounts.
- Build and execute account plans to drive revenue growth, customer retention, and increased wallet share.
- Identify opportunities for upselling and cross-selling PayU’s fintech and digital payment solutions.
- Understand customers’ business models, objectives, challenges, and future requirements.
- Drive account expansion by identifying new use cases and business opportunities.
- Achieve assigned revenue, growth, retention, and account management targets.
- Maintain a healthy pipeline of opportunities across existing accounts.
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders and decision-makers.
- Act as the primary point of contact for assigned accounts.
- Conduct regular client meetings and business reviews to understand performance and identify growth opportunities.
- Ensure a high-quality customer experience throughout the client lifecycle.
- Proactively identify account risks and work towards timely resolution of customer concerns.
- Coordinate with internal teams to address client requirements and improve service delivery.
- Gather customer feedback and share relevant insights with Product, Technology, Operations, and other teams.
Business Partnership
- Work closely with Product, Technology, Operations, Risk, Compliance, Finance, and Customer Success teams to deliver effective solutions.
- Understand client requirements and recommend relevant fintech and payment solutions.
- Support solution discussions, product demonstrations, commercial proposals, and implementation plans.
- Develop a consultative relationship with clients by acting as a trusted business partner.
- Stay updated on developments in fintech, digital payments, payment processing, and competitor offerings.
Sales Planning & Reporting
- Prepare and maintain account plans, sales forecasts, and opportunity pipelines.
- Track account performance, revenue, transaction volumes, engagement levels, and key business metrics.
- Provide regular updates to sales leadership on account health, opportunities, risks, and forecasts.
- Maintain accurate and timely records in CRM and sales reporting systems.
- Use customer data and business insights to identify trends and develop account growth strategies.
- Support contract renewals, commercial discussions, and account expansion initiatives.
Stakeholder Collaboration
- Coordinate with cross-functional teams to ensure smooth onboarding, implementation, servicing, and issue resolution.
- Drive internal alignment on client priorities and timelines.
- Ensure that customer commitments are tracked and delivered effectively.
- Build strong working relationships with internal stakeholders to improve account outcomes.
Requirements: Must-Have Skills:
- 5–8 years of experience in sales, key account management, strategic account management, client success, or a related function.
- Strong knowledge and relevant experience in the fintech industry is mandatory.
- Experi
From Payu India Settlement And Processing's careers page (Company careers page), checked 2 Nov 2026.
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Posted 2 Nov 2026 · checked 2 Nov 2026 · Report this job