Director - Operations
- Location
- Mohali
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Position Purpose: The Director - Operations is responsible for the daily oversight of the Operations to achieve Client deliverables through high-performance teams. The Director’s role is that of a coach and leader while holding his or her team accountable for the performance delivery and for ensuring that the teams morale remains high at all points of time.
Job Requirements:
- Monitor, track and evaluate Operation’s performance based on pre – determined Key Performance Indicators (KPI’s) and provide personal ongoing support and feedback to Sr. Managers and Managers to ensure all client deliverables are met and Everise standards are adhered to
- Be a regular presence on the production floor and actively interact with Sr. Managers, Managers, supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
- Create an environment that makes Everise an employer of choice in the local market
- Manage functional direct and dotted-line areas to include Human Resources, Recruitment, Training and Quality, to insure that local expectations are clear and deliverables are met
- Coordinate with Functional Heads to ensure that underperforming Managers meet expectations through the creation and implementation of written action plans
- Responsible for upward and downward communication both internally and as required to the client
- Participate in associate and supervisor selection and interviewing process
- Interact with clients demonstrating engaged leadership and detail orientation
Qualifications: • Employee and Customer centric • Achievement Oriented • Self-driven • Energetic and Enthusiastic • P&L leadership • Ability to work under high pressure • Quick thinker and an effective manager • Excellent interpersonal and communication skills • Must have managerial, operational and administrative experience • Integrity and drive • Entrepreneurial mindset • Strong ability to multitask • Bachelors/Post Graduate Degree • Experience: 14 – 15 years of Experience from a call center environment • Minimum of 2 years’ senior leadership experience preferably in a call center environment • Willingness to work in a high pressure environment with tight timelines • Readiness to work in U.S. shift timings only (starting 1830 hours IST) and 100% work from office If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
From Everise (India) Bpo Services's careers page (Workday), checked 3 Nov 2026.
How to apply
- Select Apply on weareeverise.com. It opens Everise (India) Bpo Services's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Everise (India) Bpo Services will reply to you directly. No real employer asks you for money to apply.
Posted 5 Oct 2026 · checked 3 Nov 2026 · Report this job