Billing Support Specialist
- Location
- Remote, Global
- Work mode
- Remote
- Employment type
- Full-time
About the job
ABOUT THE ROLE
We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.
WHAT YOU’LL BE RESPONSIBLE FOR
In this role, you’ll:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
- Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
YOU MIGHT BE A GOOD FIT IF YOU
- Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
- Excellent communication skills and fluency in English.
- Communicate clearly across both technical and non-technical audiences
- Have experience in async or globally distributed teams
- Are comfortable navigating ambiguity and moving quickly
- Being proficient in SQL is a bonus
WHAT WE OFFER
- Fully Remote
- Fully Remote
- ESOP
- ESOP
- Tech Allowance
- Tech Allowance
- Health Benefits
- Health Benefits
- Annual Off-Sites
- Annual Off-Sites
- Flexible Work
- Flexible Work
- Professional Development
- Professional Development
ABOUT THE TEAM
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
- ~400 team members
- 60+ countries
- 20+ languages spoken
- Over $1B raised (including our $500M Series F)
- 540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
From Supabase's careers page (Ashby), checked 3 Nov 2026.
How to apply
- Select Apply on supabase.com. It opens Supabase's own application form in a new tab, run on Ashby.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Supabase will reply to you directly. No real employer asks you for money to apply.
Posted 2 Nov 2026 · checked 3 Nov 2026 · Report this job