GSA - Front Office
- Location
- Bengaluru, KA, India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description Prime Function:
• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded. • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork. • Any matter which may affect the interests of Grand Mercure Gopalan Mall Bengaluru should be brought to the attention of the Management. Key Responsibilities: People Management
• Provide effective support to the team to enable them to provide effective and efficient services.
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
- Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.
- Handle additional responsibilities as and when delegated by the Management.
- a. During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
- b. You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.
Qualifications Degree or Diploma in Hospitality Management or Hotel Management preferred.
Additional Information Good verbal and written communication skills in English. Excellent guest interaction and customer service skills.
From AccorHotel's careers page (SmartRecruiters), checked 3 Nov 2026.
How to apply
- Select Apply on accor.com. It opens AccorHotel's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- AccorHotel will reply to you directly. No real employer asks you for money to apply.
Posted 3 Nov 2026 · checked 3 Nov 2026 · Report this job