REF104265S_2026241302 I Lead Associate - Accounts Receivable (Collections) I UK&US Shift| Immediate Joiners Only

• Manage assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.

• Manage assigned portfolio of customer accounts to ensure timely collection of outstanding invoices.
• Execute collection strategies through calls, emails, and customer follow-ups.
• Monitor aging reports and prioritize collection efforts based on risk and overdue balances.
• Meet monthly, quarterly, and annual cash collection targets.
• Reduce Days Sales Outstanding (DSO) and improve overall receivable health.

• Investigate and resolve customer disputes related to pricing, billing, purchase orders, credits, service delivery, and contractual terms.

• Investigate and resolve customer disputes related to pricing, billing, purchase orders, credits, service delivery, and contractual terms.
• Act as the primary point of contact between customers and internal teams regarding payment issues.
• Track disputes through to closure and ensure timely resolution.
• Maintain detailed documentation of dispute cases and resolutions.

• Partner closely with Sales teams to resolve customer concerns impacting collections.

• Partner closely with Sales teams to resolve customer concerns impacting collections.
• Work with Operations, Customer Success, Billing, and Finance teams to identify and address root causes of payment delays.
• Participate in customer review meetings and provide updates on outstanding receivables.
• Escalate high-risk accounts and recommend appropriate corrective actions.

• Process and apply customer payments accurately against open invoices.

• Process and apply customer payments accurately against open invoices.
• Investigate and resolve unapplied cash, short payments, deductions, and payment variances.
• Perform account reconciliations and maintain accurate customer account records.
• Support month-end closing activities related to Accounts Receivable.

• Generate and maintain AR aging, collections, and cash forecasting reports.

• Generate and maintain AR aging, collections, and cash forecasting reports.
• Analyze collection trends and identify opportunities for process improvements.
• Provide regular updates to management on collection performance, dispute status, and account risks.
• Support audit requests and compliance requirements related to receivables.

• Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or related field.

• Bachelor's Degree in Finance, Accounting, Commerce, Business Administration, or related field.
• 3-5 years of experience in Collections, Accounts Receivable, Credit & Collections, or Finance Operations.
• Strong understanding of Accounts Receivable, Order-to-Cash (O2C), and collection processes.
• Experience in dispute management and customer issue resolution.
• Proficiency in Microsoft Excel and ERP systems (SAP, Oracle, Dynamics, NetSuite, or similar).
• Excellent verbal and written communication skills.

• Experience working in a shared services or global business environment.

• Experience working in a shared services or global business environment.
• Knowledge of cash application and reconciliation processes.
• Exposure to customer-facing collection activities with large enterprise accounts.
• Understanding of credit risk management and DSO improvement initiatives.

• Collections Management

• Collections Management
• Accounts Receivable
• Dispute Resolution
• Cash Application
• Customer Relationship Management
• Sales Partnership & Stakeholder Management
• Negotiation Skills
• Aging Analysis
• Account Reconciliation
• Problem Solving
• Financial Analysis
• ERP Systems
• Process Improvement

• Collection Target Achievement (%)

• Collection Target Achievement (%)
• DSO Reduction
• Overdue Balance Reduction
• Dispute Resolution Turnaround Time
• Cash Application Accuracy
• Aging Bucket Improvement
• Customer Response & Follow-up Timeliness
• Unapplied Cash Reduction