Director of Boardwalk

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana What you will have an opportunity to do: POSITION SUMMARY: The Director, Boardwalk Food and Beverage is a sales-driven leader responsible for growing restaurant revenues, increasing local dining traffic, and overseeing the performance, profitability, and guest experience of all restaurant outlets within the property. This position has a heavy sales focus, with primary responsibility for developing and executing strategies that attract local residents, generate new business, increase repeat visits, and maximize spending from both resort guests and the surrounding community. Working closely with the general managers and marketing team, the Director translates revenue goals into coordinated sales plans, targeted promotions, community partnerships, and dining experiences that strengthen each outlet’s market presence. The role combines proactive business development with operational excellence, high service and culinary standards, budgeting, forecasting, labor and cost control, and team development. In partnership with culinary leadership and restaurant managers, the Director ensures that sales initiatives are operationally sound, financially effective, and consistently delivered. This client-facing leader builds relationships with guests, local businesses, and community partners while guiding service teams to deliver memorable experiences and identify sales opportunities. The Director maintains compliance with company standards, leads ongoing training, and fosters a positive, motivated, and results-driven team environment. OKANA Resort is part of Pyramid Global Hospitality, a company committed to career growth and putting people first.

QUALIFICATIONS:

• Ability to work closely with general managers, the marketing team, and culinary leadership to develop and execute sales strategies, local outreach, targeted promotions, and menu initiatives that increase revenues, attract local diners, and encourage repeat visits. • Strong relationship-building, communication, and time management skills, with the ability to manage multiple initiatives, proactively prospect for new business, and follow sales opportunities through to execution. · A passion for customer service that filters down to all levels of the team. · Read, write, and speak English fluently; Ability to communicate effectively with the public and other employees. · Have or will complete all relevant Food & Beverage certifications. · A proven track record of developing ongoing training programs that support the service standards and regulatory requirements of the resort.

PERFORMANCE STANDARDS

• FINANCIAL: Participate in developing each restaurant’s financial objectives through the annual budgeting process, with a strong emphasis on sales growth and profitable demand from local diners and resort guests. Work closely with general managers and the marketing team to translate revenue objectives into actionable outlet sales plans and evaluate the financial impact of promotions. Assist in accurately forecasting revenues and expenses and prepare an annual departmental budget that reflects the operating plan. Monitor revenue, guest counts, average check, promotional results, and operating costs to identify opportunities and address shortfalls. Anticipate revenue and cost problems and report discrepancies to the F&B Director. Assist hotel staff with accounting-related issues. Adjust labor, supplies, materials, and other costs to achieve budget while protecting service quality. Ensure department staff are trained in Internal Audit control procedures and consistently follow them. · PEOPLE: Manage people according to Pyramid Global Hospitality’s values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Develop and implement exceptional, ongoing training programs that support the resort’s service mission and offer measurable metrics for evaluating the performance of each team member. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business; empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims. Train staff to upsell food & beverage offerings, provide excellent customer service and always practice safety skills. Ensure employees are appropriately certified for their jobs as required by federal, state or local regulations. Work closely with Human resources to stay on top of turnover, including addressing trends that may be leading to excessive turnover. · QUALITY: Be an advocate for the restaurants to hotel guests and the local community. Complete understanding of the Restaurant Department and how all hotel departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the F&B business and how to overcome them. Know restaurant standards and