Director - Product Manager
- Location
- India
- Work mode
- On-site
- Employment type
- Full-time
About the job
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Product Manager – AI, Healthcare BPO & Recruitment Technology
Role Overview
We are seeking an experienced Product Manager to drive the strategy and delivery of AI-powered products for global Talent Acquisition (TA) and Healthcare BPO operations. The role requires strong product leadership, hands-on AI product experience, ATS expertise, recruitment assessment technology and knowledge of CCaaS platforms to improve recruiter productivity, reduce Cost per Hire and accelerate time-to-fill.
Key Responsibilities
- Product Strategy: Own the product vision, roadmap, prioritization and delivery of AI-enabled recruitment solutions aligned with business objectives.
- AI & Automation: Identify and implement AI capabilities such as candidate matching, automated screening, conversational AI, recruiter copilots and workflow automation.
- Healthcare BPO & TA Operations: Partner directly with global HR/TA teams and Healthcare BPO operations to optimize sourcing, screening, candidate engagement, recruitment workflows and operational efficiency.
- ATS & Integrations: Work with platforms such as Workday Recruiting, Journeyfront or equivalent ATS solutions, integrating HRIS, CRM, sourcing, assessment and onboarding systems.
- Assessment Technologies: Collaborate with recruitment assessment providers and platforms to integrate skills assessments, aptitude tests, behavioral assessments, language proficiency testing and AI-enabled candidate evaluations into recruitment workflows.
- CCaaS & Conversational Technology: Leverage platforms such as Genesys, NICE, Amazon Connect or Five9 to improve candidate communication, automate outreach and enhance recruiter efficiency.
- Engineering & Vendor Management: Guide engineering teams on product requirements, technical priorities and delivery. Manage technology vendors, assessment partners, POCs, integrations and performance.
- Business Outcomes: Define and track KPIs including Cost per Hire, Time-to-Fill, recruiter productivity, candidate conversion, assessment completion rates, automation adoption and ROI.
Qualifications & Experience
- 7-12 years of relevant professional experience, including approximately 5+ years in product management or product leadership, with demonstrated progression in ownership.
- Experience with global BPO, IT, HRTech, HRMS, RPO, recruitment outsourcing or Talent Acquisition operations, preferably supporting North America (ET time zone) and at least one additional market.
- Recent hands-on experience delivering AI-enabled products into production, with measurable business outcomes.
- Practical experience with Workday, Journeyfront or comparable enterprise ATS platforms. assessment platforms, including integrations, vendor management and assessment workflow optimization
- Understanding of CCaaS, conversational AI, voice automation and contact center integrations.
- Proven ability to define product strategy, lead cross-functional engineering teams and manage external technology vendors.
- Strong stakeholder management, analytical skills and experience translating business challenges into scalable technology solutions.
- Candidate needs to work in US shifts.
Preferred Qualification
• Experience with LLMs, generative AI, RAG, agentic workflows and voice AI.
- Experience with LLMs, generative AI, RAG, agentic workflows and voice AI.
- Knowledge of ATS/CRM/HRIS integrations, APIs and workflow automation.
- Familiarity with recruitment assessments, candidate scoring, assessment validity, background checks, compliance and international recruitment requirements.
- Experience with product analytics, responsible AI, data governance and experimentation.
From Everise (India) Bpo Services's careers page (Workday), checked 3 Nov 2026.
How to apply
- Select Apply on weareeverise.com. It opens Everise (India) Bpo Services's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Everise (India) Bpo Services will reply to you directly. No real employer asks you for money to apply.
Posted 3 Nov 2026 · checked 3 Nov 2026 · Report this job
