Communications Assistant - HREA
- Location
- Hampton Roads Eye Associates - Oyster Point - Newport News, Virginia
- Work mode
- On-site
- Employment type
- Full-time
About the job
Newport News, Virginia
Hiring Range $17.50 - $22.75/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. Overview Works under supervision of the supervisor, Front Office Supervisor and/or Office Manager. Responsible for answering all incoming telephone calls and assisting caller or directing call to appropriate person/voice mail. During slow periods, moving patients appointments as required or doing clerical duties to assist front staff. Responsible for performing all clerical duties needed to support scheduling and messages. Other duties as assigned.
What you will do
- Verifies insurance information when scheduling appointments and logs information into computer as scheduled. Monitors schedules and moves patients as directed. Maintains knowledge of insurance and appointments so patients can be put on correct schedule.
- Answers all incoming phone calls on multiple telephone lines within three telephone rings using the four part greeting and either solving the matter personally or transferring the call to the appropriate staff member. Writes patient calls/messages on designated form legibly and completely per office protocol and distributes to the appropriate team member. Screens calls and makes decisions concerning severity of complaint and schedules accordingly.
- Sorts and delivers all incoming calls and messages from patients, external medical practices and Riverside facilities. Collects all needed information and routes to the appropriate team members.
Qualifications
Education
- , High school or equivalent (Required)
Experience
- Medical Office (Preferred)
- Coding (Preferred)
- Insurance experience (Preferred)
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers .
From 101 Riverside Hospital, Inc.'s careers page (Workday), checked 3 Nov 2026.
How to apply
- Select Apply on rivhs.wd1.myworkdayjobs.com. It opens 101 Riverside Hospital, Inc.'s own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 101 Riverside Hospital, Inc. will reply to you directly. No real employer asks you for money to apply.
Posted 3 Nov 2026 · checked 3 Nov 2026 · Report this job