Customer Service Representative
- Location
- North Ryde, New South Wales, Australia
- Work mode
- On-site
- Employment type
- Full-time
About the job
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function: Customer Management
Job Sub Function: Non-Technical Customer Service
Job Category: Professional
All Job Posting Locations: North Ryde, New South Wales, Australia
Job Description: About MedTech
Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.
Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.
The Opportunity
Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process. They ensure that each Customer’s experience is of the highest standard possible, while contributing as part of a productive and successful team. Everything we do must be of the highest quality.
This is a 12-month contract in Sydney, NSW.
Responsibilities
- Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
- Managing customer and commercial team interactions through telephony services.
- Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
- Contribute to the National Customer Service Network providing support when needed.
- Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
- Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
About You
- Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
- Office skills: Standard office telephone, Email, Outlook
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
- Experience in commercial relationship and negotiation, able to handle Customer interaction.
- Demonstrated ability to translate Customer needs into business requirements.
- Proven ability to handle multiple competing priorities
Why Choose Us:
● Competitive remuneration package ● Continuous training and support ● Award-winning leadership development programs ● Inclusive, flexible, and accessible working arrangements ● Equal opportunity employer supporting diversity and inclusion
Our Benefits:
● Up to 18 weeks of parental leave to support new parents ● 4 days of volunteer leave to give back to the community ● Option to purchase up to 2 weeks of additional annual leave for extra time off ● Enjoy a dedicated Wellbeing Day to prioritise self-care ● Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities ● Access to an Employee Assistance Program for personal and professional support ● Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support ● Life insurance coverage for added peace of mind
And much more...
All applicants must have rights to work in Australia.
Required Skills:
Preferred Skills:
From 7348-Johnson & Johnson Medikal Sanayi Ve Ticaret Limited Sirketi Legal Entity's careers page (Workday), checked 3 Nov 2026.
How to apply
- Select Apply on jj.wd5.myworkdayjobs.com. It opens 7348-Johnson & Johnson Medikal Sanayi Ve Ticaret Limited Sirketi Legal Entity's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- 7348-Johnson & Johnson Medikal Sanayi Ve Ticaret Limited Sirketi Legal Entity will reply to you directly. No real employer asks you for money to apply.
Posted 4 Nov 2026 · checked 3 Nov 2026 · Report this job