Customer Service Represntative - (Vietnamese)Interpreter

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Description

Customer Service Representative Interpreter - (Vietnamese) language

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards • Navigating challenges by being steady yet adaptable. Maintaining composure and managing issues while not taking customer frustration personally. • Working collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies. Qualifications What’s needed to succeed (Minimum Qualifications):

The starting rate for this role is $25.00. This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com