Sr Analyst I Infrastructure Services

Job Description: Experience & Qualifications:

8+ years of professional experience in a software asset management role. In-depth knowledge and experience of ServiceNow SAMPro Module is essential to this role. Bachelor of Arts/Science or equivalent degree in computer science or related area of study Language: Fluent in English, both verbally and written Responsibilities:

· Executes and delivers all SAM Licensing Professional tasks according to the requirements of all assigned client engagements. · Adheres and works to the internal process standards as defined and updated by management. · Prepares, communicates, and presents SAM deliverables to clients. · Participates in customer communications across the entire lifecycle of a SAM project. This includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties. · Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met. · Participates with specialist knowledge in responding to SAM related requests as well as confirming SOW requirements. · Collects and manages SAM related information from DXC clients, and software manufacturers. · Researches and understands different publishers’ product use rights, license entitlements, and contractual entitlements for software products and publishers. · Support, coach, and mentor other SAM Licensing Professionals in the team. · Provide licensing expertise to help clients collect, organize, and manage clients’ licensed software assets. · Author, recommend and deliver SAM related best practice workshops and assessments to DXC staff and DXC clients. This will include but not be limited to Audit Readiness/Response, Process Maturity Assessments, Standard Operating Procedures (SOPs) and SAM Discovery & Planning Workshops. · Ensure all SAM projects are conducted professionally, ethically, and in a manner consistent with DXC C.L.E.A.R vision. · Keep up to date with industry trends and new SAM services requirements. • Other activities, as defined by SAM management to successfully deliver SAM consulting activities to clients Skillset

· Good organization and planning skills. · Good communication skills. · Good interpersonal skills to interact with customers. · Ability to work independently. · Good analytical, problem solving and decision-making ability. · Flexibility to work under changing guidelines and deadlines. · Proven experience as a Licensing Professional in Software Asset Management · Experience with software license compliance risk assessment, management and/or mitigation in software audit context, particularly with IBM, Oracle, SAP, Microsoft etc. · In-depth knowledge of licensing of publishers utilizing complex license metrics. · Strong MS Excel and SQL skills. · In-depth knowledge of Enterprise Agreements, contracts, purchase order data etc. · Experienced with IBMs’ ILMT and BigFix. · Understands licensing of O365 and other SaaS applications. · Proficient in the use of ServiceNow SAMPRo Module. · Excellence in written publications. Articulate and succinct communication skills. Ability to explain complex ideas effectively. · Excellent presentation skills. Ability to perform well on-stage as well as in smaller groups, face to face. · Successful track record of effectively working with C-Level executives. · Collaborative teamwork, engaged with peers, good at sharing data and two-way communication. · Strong project planning and management skills. · Client-oriented, professional services mind-set. · Exceptional analytical, organizational and time management skills. · Ability to think outside the box. · Ability to stay self-motivated and self-directed. · Willingness to adapt to changing business and technical priorities. · Ability to manage multiple projects simultaneously with deadlines in a fast-paced, high-performance team environment. · Highly organized, methodical, and meticulous attention to detail. · Ability to work in a multi-cultural global team.

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