Library Assistant, Chemistry and Dental Libraries

• Assist staffing the Chemistry and Dental Libraries and coordinate coverage to ensure daily services and operations remain uninterrupted without supervisor intervention, including moving between library locations on short notice.
• At the request of the supervisor, temporarily assist with Library Specialist responsibilities to meet library operational needs, including supervising student assistants.
• Assist in managing access services and service points. Perform tasks related to the circulation of library materials, including troubleshooting, renewing, recalling, and placing requests on behalf of patrons.
• Regularly monitor email accounts, library systems queues, and other designated communication platforms throughout the day to promptly respond to communications and complete tasks. Process resource sharing and other requests, including retrieving, scanning, and uploading materials.
• Promptly address questions and resolve issues for patrons by phone, in-person, and email, including performing ready-reference, locating materials, accessing online resources, and using library equipment. Refer inquiries to appropriate parties as needed.

• Manage course reserves services in a primary or secondary capacity depending on library location needs.
• Maintain accurate order and inventory of library materials by performing ongoing collection maintenance tasks. At the request of the bibliographer, design and implement shifts and inventory projects, working with the student supervisor to direct student involvement.
• Manage book and current periodicals displays, preparing new items, removing older items, and maintaining a neat and orderly appearance. Prepare periodicals for binding. Identify and process damaged materials for preservation.
• Regularly monitor and track status of library materials, including on order, in process, in transit, and missing items.
• Proactively identify, troubleshoot, and report bibliographic record issues and follow up as needed.

• Perform operational duties for physical library locations, such as opening and closing the library. Communicate and enforce policies regarding the use of library facilities and resources.
• Proactively resolve or report technology and facilities issues to appropriate parties; take reasonable interim action to minimize their impact; and follow up until they get resolved.
• Under the direction of the supervisor, compile and analyze library data and produce reports. Create clear and attractive library signage for events, services, and facilities.
• Assist with special events and facilities projects, which can include event planning, project coordination, and preparing and resetting of library space.
• Order and maintain office supplies. Check mailrooms for mail.
• Attend all relevant meetings at the request of the supervisor.

• High school diploma or GED and 1-2 years of experience, or equivalent combination of education and experience, are required.

• High school diploma or GED and 1-2 years of experience, or equivalent combination of education and experience, are required.
• Flexibility to switch tasks and locations on very short notice.
• Ability to work independently and to prioritize project work and ongoing duties.
• Ability to work collegially and collaboratively with other members of staff both within and outside the immediate units.
• Demonstrated experience providing public services to varied user communities.
• Strong verbal and written communication skills, excellent interpersonal skills, attention to detail, and dependability.
• Ability to perform operational duties for a physical library location, such as opening and closing procedures, reporting facility issues, and communicating policies to patrons.
• Intermediate experience with Microsoft Office applications, particularly Word and Excel, and willingness to learn new technologies and skills independently.

• Demonstrated experience with online library catalogs, interlibrary loan systems, and back-end library management systems.
• Experience maintaining and shifting library collections.
• Experience managing course reserves.
• Familiarity with Adobe Acrobat, Photoshop, or other desktop publishing applications.

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

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