Record Retrieval Specialist - West Orlando
- Location
- Orlando, FL; Clermont, FL; Winter Garden, FL; The Villages, FL; Ocala, FL; Leesburg, FL; Apopka, FL; Tavares, FL
- Work mode
- On-site
- Employment type
- Full-time
About the job
Become a part of our caring community
The Medical Record Retrieval Specialist (Risk Adjustment Representative 2) travels to provider offices within the region and scans medical records into a secure system. The records are reviewed by Humana's Coding staff.
- Live in the Greater Orlando area
- Ability to travel throughout the assigned Central Florida territory, including Orange, Osceola, Lake, Sumter, Marion, and surrounding counties.
Duties and Responsibilities
- Travel up to 50% of the time in Orange, Osceola, Lake, Sumter, Marion, and other surrounding counties in FL with the possibility of occasional overnight stays.
- Travel up to a week at time to surrounding counties near Jacksonville, based on business needs.
- Collect medical records by using a laptop and portable scanner to scan paper records and/or download electronic medical records to a thumb drive to meet production goals.
- Visits to physician offices in a timely, efficient manner to meet all deadlines.
- Answering phones, electronically faxing, internet search and email utilization.
- Research and updates site information by utilizing CarePlus internal systems.
- Follows CarePlus and HIPAA confidentiality standards to protect the confidentiality of member information.
- Demonstrates a professional and courteous manner when communicating with others with the ability to clearly and accurately state the agreed upon resolution.
Use your skills to make an impact
Required Qualifications
- Reside in the Greater Orlando area.
- 1 or more years of Telephonic environment experience and/or customer service in an office setting.
- Proficiency in Microsoft Office Word and Excel.
- Ability to travel locally up to 50% of the time.
- Ability to travel overnight occasionally within the region.
- Must have reliable car transportation.
- Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems.
- This job is part of Humana's Driver safety program and therefore requires an individual to have a valid State Driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits and requires running a Motor Vehicle Report as part of the background check process.
Preferred Qualifications
- 1 or more years of experience with Medical Record or Health information retrieval experience In a Hospital, Healthcare and/or Medical Office setting
- Knowledge and experience in managed care
- Medical terminology
- Experience in EMR (Electronic Medical Records) systems
- Medical Record retrieval experience
- Bilingual English and Spanish
- Healthcare experience
Additional Information
- Hours 8am-5pm, could be earlier depending on travel/provider office. Hours subject to change based on business needs.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called Hirevue to enhance our hiring and decision-making ability. Hirevue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Text/Video Prescreen : Shortly after submitting your application, you may receive both a text message and email requesting you complete prescreen questions with either yes or no answers. The text message may arrive prior to the email. If you prefer to answer via computer or tablet, wait for the email.
Interviews : Some candidates will be invited to interview. If so, the recruiter will send an invitation through Hirevue to schedule a day and time.
Offers: Finalists from the interview will be contacted by a recruiter to discuss the offer and benefits for the job.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year
Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CarePlus Health Plans: CarePlus Health Plans is a recognized leader in healthcare delivery that has been offering Medicare Advantage health plans in Florida over 23 years. CarePlus strives to help people with Medicare, or both Medicare and Medicaid, achieve their best possible health and wellness through plans with benefits and services they care about. As a wholly owned subsidiary of Humana, CarePlus currently serves Medicare beneficiaries throughout 21 Florida counties.
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
From Humana's careers page (Workday), checked 4 Nov 2026.
How to apply
- Select Apply on humana.wd5.myworkdayjobs.com. It opens Humana's own application form in a new tab, run on Workday.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Humana will reply to you directly. No real employer asks you for money to apply.
Posted 4 Nov 2026 · checked 4 Nov 2026 · Report this job