Senior Program Manager

• Engage with NGO leaders to identify and establish core program priorities and objectives.

• Engage with NGO leaders to identify and establish core program priorities and objectives.
• Build strong relationships with NGO leadership and secure their active participation and support throughout program delivery.
• Align key stakeholders on program goals, expectations, and critical success factors at the beginning of each initiative.
• Define, monitor, and track key performance indicators (KPIs), success metrics, and program outcomes.
• Ensure leadership involvement in driving program progress and achieving intended results.

• Collaborate with NGOs, operational teams, and field staff to understand their requirements and operational challenges.

• Collaborate with NGOs, operational teams, and field staff to understand their requirements and operational challenges.
• Coordinate meetings, prepare agendas, and ensure stakeholders are adequately prepared for discussions.
• Facilitate requirement-gathering sessions and translate NGO needs into detailed project requirements, including initial wish lists, finalized specifications, and practical workarounds.
• Coordinate with technology vendors and NGO stakeholders to finalize solution designs and ensure timely system development.
• Create a collaborative environment that supports effective communication and successful program execution.
• Conduct end-to-end application testing to validate that the solution meets business and operational requirements.
• Support NGOs throughout implementation, ensuring effective system adoption and usage.
• Facilitate user onboarding, resolve implementation-related issues, and encourage user engagement and recognition.
• Proactively identify program risks and challenges, including timeline and budget constraints, and support mitigation efforts.

• Monitor system usage and adoption across participating NGOs.

• Monitor system usage and adoption across participating NGOs.
• Define and track key metrics to evaluate program performance and outcomes.
• Identify performance gaps and work with NGO teams to implement corrective actions.
• Gather, review, and discuss additional requirements to support continuous improvement.

• Manage and coordinate social media handles.

• Manage and coordinate social media handles.
• Oversee the review and regular updating of website content.
• Collaborate with marketing teams and external agencies to develop videos and other communication materials.
• Coordinate the creation of case studies, presentations, reports, and other program-related content as required.

• 6–8 years of experience in project management, program management, or consulting.

• 6–8 years of experience in project management, program management, or consulting.
• Demonstrated experience managing projects, preferably involving technology or digital transformation.
• Experience working with diverse stakeholders across organizational levels.
• A Bachelor's or Master's degree in Science, Engineering, or Business Administration.
• A strong interest in the development sector and working with a not-for-profit organization.

• Project Management

• Project Management
• Program Management
• Stakeholder Communication

• Digital Transformation

• Digital Transformation
• Consulting
• Report Writing and Presentation Development

• Strong organizational and analytical abilities, with the capacity to manage multiple projects simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to engage effectively with NGO leaders, field teams, technology vendors, and external partners.
• Proficiency in preparing detailed reports, presentations, and stakeholder communications.
• Strong coordination, problem-solving, and execution skills.
• Ability to build collaborative relationships and drive programs from planning through implementation and post-launch monitoring.