IT Technician

We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments.Responsibilities:• Provide front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.• Troubleshoot Windows-based operating system problems and resolve common software and connectivity concerns in a timely manner.• Manage incoming service requests through the ticketing system, document work performed, and keep support records up to date.• Support user account tasks within Active Directory, including routine access-related requests and basic administration.• Deliver in-person and remote assistance while maintaining clear, thorough communication with employees at all levels.• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.• Assist with workstation setup, device replacement, and other hands-on support activities across the local environment.