Collections Specialist

We are looking for a Contract Collections Specialist to support accounts receivable activities and help maintain accurate customer account status in New York, New York. This position focuses on commercial collections, account analysis, and billing coordination while working closely with internal teams and customers to resolve outstanding issues. The ideal candidate brings strong judgment, clear communication, and a disciplined approach to handling past-due balances and account discrepancies.Responsibilities:• Monitor overdue accounts, contact customers regarding outstanding balances, and take appropriate next steps to drive timely resolution.• Escalate seriously delinquent accounts to outside collection partners or legal channels in alignment with company guidelines.• Prepare and process credit adjustment requests to correct pricing issues and keep customer balances accurate.• Examine aging data to identify minor residual balances and clear eligible items efficiently.• Compile recurring performance and account status reports for leadership on a monthly basis.• Review account and call documentation for completeness so records can be finalized and released for billing.• Authorize maintenance and repair invoices that require special handling before billing is completed.• Work with internal departments and field teams to investigate deductions, resolve disputes, and support accurate collections activity.