Help Desk Analyst II
- Location
- Lee, 00700, US
- Work mode
- On-site
- Employment type
- Contract
- Salary
- $28 – $31 / hourly
About the job
Tier 2 IT Support SpecialistLocation: Lee, MA (100% Onsite)Duration: 6-Month Contract with Potential ExtensionCompensation: Up to $31.00/hourBenefits: Eligible for Paid Time Off (PTO) and Paid Holidays over the course of the contractHours: 40 Weekly, Monday through Friday OverviewRobert Half is seeking an experienced Tier 2 IT Support Specialist for a full-time contract opportunity in Lee, MA. This position is ideal for an IT professional who enjoys hands-on troubleshooting, supporting end users, and working closely with a collaborative IT team.The selected candidate will provide technical support to employees, assist with desktop and user support issues, and help maintain daily IT operations. The initial contract is expected to last six months, with the potential for extension.ResponsibilitiesProvide Tier 1 and Tier 2 technical support to end usersTroubleshoot hardware, software, and user account issuesAssist with workstation deployments, upgrades, and replacementsSupport user onboarding, offboarding, and access requestsTroubleshoot connectivity, authentication, and application-related issuesDocument incidents, resolutions, and support proceduresCollaborate with other IT team members to resolve complex issuesDeliver professional and customer-focused support to end users
From Robert Half's careers page (Company careers page), checked 5 Nov 2026.
How to apply
- Select Apply on roberthalf.com. It opens Robert Half's own application form in a new tab, run on Company careers page.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Robert Half will reply to you directly. No real employer asks you for money to apply.
Posted 5 Nov 2026 · checked 5 Nov 2026 · Report this job