Customer Service Specialist

We are looking for a Customer Service Specialist to join a busy support team in New York. This Contract position focuses on delivering timely assistance to customers, handling high-volume phone interactions, and ensuring orders are entered accurately. The ideal candidate is attentive, detail-oriented, and comfortable managing both inbound and outbound communication while maintaining a positive customer experience.Responsibilities:• Respond to incoming customer calls courteously and provide clear, helpful support for a range of service needs.• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.• Enter customer orders carefully and verify information to support accurate processing and timely fulfillment.• Address questions, concerns, and service issues by identifying solutions and guiding customers through next steps.• Maintain detailed and accurate records of customer interactions, order information, and case activity.• Work efficiently in a call center environment while meeting service expectations for responsiveness and quality.