Customer Service Representative

We are looking for a Customer Service Representative to support day-to-day service operations. This long-term contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for inbound and outbound interactions while delivering prompt, detail-oriented assistance.Responsibilities:• Handle incoming customer calls effectively, providing timely support and clear resolutions to questions and concerns.• Place outbound calls as needed to follow up on requests, confirm details, and maintain consistent communication with customers.• Enter and update customer orders accurately in internal systems to ensure smooth processing and fulfillment.• Respond to service inquiries by gathering information, clarifying needs, and guiding customers toward appropriate solutions.• Maintain detailed records of customer interactions, order activity, and follow-up actions for reference and reporting purposes.• Work across service channels to manage communication efficiently while meeting quality and response expectations.