Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join a Long-term Contract assignment in Ann Arbor, Michigan. This position will act as a key point of contact for day-to-day IT support while handling more complex desktop, cloud, network, and operational technology issues. The role is well suited for someone who enjoys improving support processes, maintaining reliable service delivery, and assisting users in a fast-paced manufacturing environment.Responsibilities:• Lead daily service desk activities by monitoring ticket flow, prioritizing issues, coordinating escalations, and preparing regular operational updates.• Maintain and enhance the ticketing environment by refining workflows, updating request forms, improving automation, and strengthening reporting capabilities.• Resolve advanced end-user issues involving Windows systems, Microsoft 365 applications, identity management, endpoint configuration, and device provisioning tools.• Provide technical assistance for production-related technology, including manufacturing workstations, barcode equipment, scanners, floor terminals, and employee timekeeping devices.• Administer user lifecycle tasks such as account setup, access changes, separation processing, permissions management, and endpoint protection support.• Assist with network and connectivity support across firewalls, switching, wireless access, secure remote access, and web filtering tools.• Develop and maintain clear technical procedures, support articles, and asset tracking practices to improve consistency and knowledge sharing.• Partner with internal stakeholders and external service providers to strengthen support operations and raise overall service quality.