Service Desk Specialist - Tieto Banktech (m/f/d)
- Location
- Pune, , India
- Work mode
- Hybrid
- Employment type
- Full-time
About the job
Job Description We are looking for a customer-focused Service Desk Specialist to provide Level 1 support for critical banking applications. The successful candidate will be responsible for monitoring application health, managing incidents and service requests, performing initial troubleshooting, and ensuring timely resolution or escalation of issues while maintaining high levels of customer satisfaction. Experience in banking is not mandatory; however, candidates should be comfortable working in a fast-paced environment supporting business-critical applications that process high volumes of customer and financial transactions. Key Responsibilities
• Monitor application alerts, dashboards, and operational queues. • Receive, log, categorize, and prioritize incidents and service requests using Jira Service Management, ServiceNow or similar ITSM tools. • Perform first-line diagnosis and troubleshooting using documented procedures and knowledge articles. • Escalate unresolved issues to relevant support teams while ensuring complete and accurate handover. • Track incidents and requests through to closure and provide regular status updates to users. • Execute routine operational checks and validation activities. • Participate in shift handovers and maintain accurate operational documentation. • Support major incident communications by providing timely updates and coordination. • Contribute to process improvements and knowledge management activities. • Adhere to SLA targets, support procedures, and organizational security policies. Must-Have Skills & Qualifications Technical Skills
• 3-5 years of experience in a Service Desk, Help Desk, IT Operations, or Application Support role.
- 3-5 years of experience in a Service Desk, Help Desk, IT Operations, or Application Support role.
- Strong understanding of Incident, Request, and Change Management processes.
- Experience using ITSM tools such as ServiceNow , BMC Remedy , or Jira Service Management .
- Basic understanding of application troubleshooting, log analysis, and issue triaging.
- Understanding of file transfer mechanisms (FTP/SFTP) and scheduled job monitoring.
• Strong analytical and problem-solving skills.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Customer-focused approach with a commitment to service excellence.
- Ability to prioritize workload and manage multiple tasks simultaneously.
- Strong attention to detail and documentation practices.
- Ability to work effectively in a 24x7 support environment.
- Demonstrated ownership, accountability, and teamwork.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Exposure to supporting business-critical or customer-facing applications.
- Exposure to supporting business-critical or customer-facing applications.
- Experience working in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or Telecommunications.
- ITIL Foundation certification.
- Basic knowledge of APIs and web-based applications.
- Familiarity with cloud platforms such as Microsoft Azure or AWS.
- Experience with knowledge management and self-service support models.
Additional Information At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion | Sustainability | Tieto Stay alert to recruitment scams:
- Tieto only communicates via @tieto.com email addresses.
- We never ask candidates to pay fees or share financial details during recruitment.
- If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site.
- For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog
From Tieto's careers page (SmartRecruiters), checked 5 Nov 2026.
How to apply
- Select Apply on jobs.smartrecruiters.com. It opens Tieto's own application form in a new tab, run on SmartRecruiters.
- Fill in the form and upload your résumé there. Jobiwork never sees your application.
- Tieto will reply to you directly. No real employer asks you for money to apply.
Posted 5 Nov 2026 · checked 5 Nov 2026 · Report this job