Customer Service Rep(01584) - 485 s kirkwood rd

• Answer inbound customer inquiries via phone, email, and chat with professionalism and courtesy
• Resolve customer issues and complaints in a timely and satisfactory manner
• Provide accurate information about products and services to customers
• Maintain detailed and organized customer records and interaction documentation
• Follow up with customers to ensure their concerns have been fully addressed
• Identify opportunities to enhance customer satisfaction and loyalty
• Escalate complex or sensitive issues to appropriate management personnel
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores
• Multitask effectively while maintaining quality service during high-volume periods
• Collaborate with team members and other departments to deliver comprehensive support

Qualifications

• Proven customer service experience or demonstrated ability to work effectively in a customer-facing role
• Excellent communication and interpersonal skills, both written and verbal
• Strong active listening and empathy skills
• Problem-solving ability with a customer-focused mindset
• Proficiency with computer systems and ability to quickly learn new software platforms
• Ability to multitask and prioritize effectively in a fast-paced environment
• Patience and composure when handling difficult or frustrated customers
• Time management skills with the ability to meet deadlines and performance targets
• Preferred experience with Customer Relationship Management (CRM) software
• Preferred knowledge of relevant products or services
• Preferred experience in conflict resolution and de-escalation techniques