Security Manager

• Assist the Director of Security with departmental scheduling, timekeeping, expenses, equipment, and daily operating requirements.

• Assist the Director of Security with departmental scheduling, timekeeping, expenses, equipment, and daily operating requirements.
• Assist the Director of Security with assigning shifts, duties, posts, and special-event coverage based on hotel activity and identified risks.
• Coordinate the daily deployment of contracted security officers.
• Administer electronic and manual keys, access cards, master keys, and key-control records.
• Support loss-prevention activities, claims documentation, investigations, evidence preservation, and follow-up.
• Maintain accurate incident reports, investigation files, patrol logs, training records, key-control records, and other required documentation.
• Identify security vulnerabilities, equipment concerns, and procedural deficiencies and recommend corrective action.
• Monitor the performance, attendance, appearance, and conduct of contracted security officers and event staff.
• Assume responsibility for daily Security operations when the Director of Security is unavailable.
• Manage the performance and administration of contracted security officers when applicable.
• Serve as a hotel’s liaison with the third-party security company that provides security officers and event staff to the hotel.

• Approach all interactions with guests and colleagues in a friendly, respectful, discreet, and service-oriented manner.

• Approach all interactions with guests and colleagues in a friendly, respectful, discreet, and service-oriented manner.
• Support and enforce hotel policies related to guest and colleague safety and security.
• Ensure Security personnel provide professional and responsive service consistent with Fairmont and property standards.
• Respond promptly to medical emergencies, disturbances, suspicious activity, missing property, unauthorized access, and other safety or security concerns.
• Supervise and conduct investigations involving guests, colleagues, hotel assets, accidents, injuries, theft, or property loss.
• Review surveillance footage, conduct interviews, obtain statements, preserve records, and prepare accurate investigative reports.
• Protect guest and colleague privacy during investigations, medical responses, welfare checks, room entries, and interactions with outside agencies.
• Implement established procedures for fires, evacuations, bomb threats, severe weather, suspicious packages, utility failures, and other emergencies.
• Assist with security planning for VIPs, dignitaries, high-profile guests, large groups, and special events.
• Coordinate professionally with law enforcement, fire officials, emergency medical services, executive protection teams, and other outside agencies.
• Maintain collaborative working relationships with all hotel departments.
• Oversee lost and found and package-handling procedures to ensure items are properly documented, secured, stored, and released.
• Conduct regular inspections of guest areas, back-of-house areas, entrances, exits, loading areas, stairwells, and other sensitive locations.
• Monitor surveillance, alarms, access-control systems, locking systems, and Security communication equipment.
• Perform Security Officer duties when required to support coverage, hotel operations, or emergency response.

• Supervise, coach, train, and direct Security colleagues and contracted security personnel.

• Supervise, coach, train, and direct Security colleagues and contracted security personnel.
• Conduct shift briefings and communicate hotel activity, VIPs, events, assignments, safety concerns, and outstanding follow-up.
• Monitor attendance, appearance, conduct, patrol performance, report writing, radio communication, confidentiality, and guest interaction.
• Assist with onboarding, training, performance feedback, and development of Security colleagues.
• Coordinate and document fire drills, evacuation exercises, and other emergency-preparedness activities as assigned.
• Partner with Engineering and hotel leaders to identify and address fire, life-safety, and security concerns.
• Ensure investigations are handled promptly, objectively, confidentially, and with appropriate documentation.
• Participate in the hotel’s Safety Committee and other meetings or committees as assigned.
• Maintain effective communication between shifts and ensure significant incidents and required follow-up are properly documented.
• Promote a departmental culture of accountability, integrity, professionalism, safety, service, and respect.

• This position requires flexibility based on hotel operations and may include evenings, overnight periods, weekends, holidays, and emergencies.
• The Security Manager may be required to adjust their schedule or report to the hotel during emergencies, significant incidents, or periods requiring additional leadership coverage.
• The Security Manager assumes responsibility for the Security Department when designated by the Director of Security or when the Director is unavailable.

• Associate or bachelor’s degree in Criminal Justice, Security Management, Emergency Management, Hospitality Management, or a related field preferred.

• Associate or bachelor’s degree in Criminal Justice, Security Management, Emergency Management, Hospitality Management, or a related field preferred.
• Minimum of three years of progressively responsible experience in hotel security, law enforcement, military service, emergency management, or a related field.
• Previous supervisory experience in a luxury hotel or similarly complex operation preferred.
• Experience conducting investigations, responding to emergencies, preparing incident reports, and supervising security personnel.
• Current CPR, AED, and First Aid certification, or the ability to obtain certification within the timeframe established by the hotel.
• Applicable professional security certifications and licenses preferred.

• Ability to stand and walk throughout the hotel for extended periods and respond promptly to incidents in all areas of the property.
• Ability to climb stairs, bend, kneel, reach, and conduct safety and security inspections.
• Ability to lift, carry, push, or pull up to 100 pounds, with or without reasonable accommodation.
• Ability to work in indoor, outdoor, crowded, noisy, and emergency conditions.
• Ability to operate security, surveillance, communication, and emergency-response equipment
• Mental Requirements

• Ability to remain calm, professional, and decisive during emergencies and high-pressure situations.
• Strong judgment, observation, investigative, problem-solving, and conflict-resolution skills.
• Ability to prepare clear, accurate, timely, and objective reports.
• Ability to handle confidential guest, colleague, investigative, and business information.
• Ability to manage multiple priorities and provide operational leadership in the Director’s absence.
• Other Abilities, Skills, and Knowledge

• Strong supervisory, coaching, communication, and interpersonal skills.

• Strong supervisory, coaching, communication, and interpersonal skills.
• Working knowledge of applicable federal, Massachusetts, and City of Boston requirements related to security, workplace safety, emergency response, and fire and life safety.
• Working knowledge of surveillance, access control, locking and key-control systems, alarms, PCI compliance, emergency procedures, investigations, and loss prevention.
• Understanding of luxury hospitality standards and the ability to apply security procedures professionally and discreetly.
• Proficiency with Microsoft Office and applicable hotel and security systems.
• Ability to work a flexible schedule, including evenings, overnight periods, weekends, holidays, VIP visits, and special events.

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• The salary range is $58,000 to $61,000 USD per year.