Ops Professional
- Location
- Charlotte
- Work mode
- On-site
- Employment type
- Full-time
About the job
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for providing analytical support in a Global Operations function for one or more operations product areas. Key responsibilities include analyzing and resolving highly complex operations problems and initiatives requiring exceptional handling and coordination of multiple operational and/or product specialists to resolve. Job expectations include managing projects and the introduction of new initiatives, systems, products, services, and processes and coordinating necessary expertise across multiple operations functions and products.
LOB Job Description: Responsible for the end-to-end daily oversight of the US reconciliation operation, ensuring reconciliation integrity and effective control execution. Lead and develop the team while maintaining clear accountability for operational delivery. Identify, manage and escalate reconciliation and operational risks, driving timely remediation. Provide oversight and governance of the India processing teams, ensuring consistent service delivery and alignment with US business requirements.
Responsibilities:
- Responsible for the end-to-end daily oversight of the US reconciliation operation, ensuring reconciliation integrity and effective control execution.
- Lead and develop the team while maintaining clear accountability for operational delivery.
- Identify, manage and escalate reconciliation and operational risks, driving timely remediation.
- Provide oversight and governance of the India processing teams, ensuring consistent service delivery and alignment with US business requirements.
- Partners with Sales Associates, Traders, Research Analysts, trading counterparties, internal and external attorneys, administrative agent banks, and various other internal operations groups
- Analyzes and resolves highly complex operational problems
- Supports ad-hoc projects for new processes or industry initiatives
- Leads the day-to-day management and oversight of reconciliation operations, ensuring daily integrity and that all required reconciliation routines, control checks and operational activities are completed in line with established standards and expectations.
- Maintains a strong control and risk environment, ensuring reconciliation breaks, exceptions and exposures are identified, investigated and mitigated in a timely manner, with appropriate escalation in accordance with established policies, procedures and standards.
- Provides leadership, coaching and development to team members, establishing clear accountability, strengthening capabilities and driving consistently high levels of execution and engagement.
- Partners closely with stakeholders across Global Markets Operations and other internal functions to manage dependencies, resolve issues and ensure reconciliation services continue to meet business and BAU requirements.
- Provides effective oversight and governance of processing teams in India, ensuring consistent execution, appropriate controls and alignment with global and US reconciliation requirements.
- Drives continuous improvement and strategic delivery, partnering across the organisation to enhance processes, strengthen controls, reduce operational risk and support the evolving needs of the business.
- Supports the implementation of new processes, technology and change initiatives, balancing strategic transformation with the need to maintain resilient and effective day-to-day operations.
Required Qualifications:
- 5 years of experience in the financial services industry
- Microsoft Excel experience
- Familiarity with the full Microsoft Office Suite, including Word, Outlook and Access
- Experience with data analysis, including maintaining databases, collecting data, filtering and cleaning data, identifying patterns, interpreting data and presenting findings
Desired Qualifications :
- Knowledge and/or experience of eligible credit support (collateral)
- Ability to manipulate data (typically, good excel skills).
- Knowledge of how the contractual terms in the agreements are negotiated or the business drivers and which ones are important.
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Skills:
- Attention to Detail
- Critical Thinking
- Data Collection and Entry
- Recording/Organizing Information
- Research
- Fraud Management
- Interpret Relevant Laws, Rules, and Regulations
- Problem Solving
- Quality Assurance
- Risk Management
- Adaptability
- Customer and Client Focus
- Prioritization
- Result Orientation
- Written Communications
Shift: 1st shift (United States of America)
Hours Per Week: 40
From 13-5674085 Merrill Lynch, Pierce, Fenner & Smith Inc's careers page (Workday), checked 6 Nov 2026.
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Posted 6 Nov 2026 · checked 6 Nov 2026 · Report this job