Sr. Manager, Inside Sales

• Build and lead the Inside Sales organization focused on managing defined Pro Channel partner accounts across both Residential and Commercial offerings

• Create the framework and structure for a proactive, out-bound oriented Inside Sales team with a focus on account management, revenue growth, and sales results, leveraging analytics, business intelligence and marketplace awareness

• Lead, mentor and develop the inside sales team to achieve monthly, quarterly, and annual targets through effective account management, segmentation, and robust outbound call based sales activity

• Set and obtain an annual sales goal specific to this group focused on prospects and assigned customers with emphasis on exceeding Core and Emerging targets; define and execute a monthly business review cadence to ensure progress against goals and to enable quick response/action as appropriate to identified gaps

• Oversee and maintain the sales performance of the team

• Utilize data and analytics to make data-driven decisions and identify opportunities for improvement

• Develop curriculum for team that drives selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for LiftMaster; develop and execute ongoing training, coaching, and support to help team members improve their product technical knowledge
• Monitor, troubleshoot and improve area-of-control operations to ensure alignment to LiftMaster’s business direction, quality of business practices, optimum organizational performance and a highly motivated inside sales force

• Act as a second level of escalation; has approval authority for pricing discounts and credit delegations

• Collaborate with the Pro Channel leadership to ensure inside sales and outside sales alignment to drive incremental sales growth

• Conduct fact-finding on customer needs, opportunities and other information-gathering activities

• Generate and present regular reports on team performance and key metrics to senior management

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the CGI mission, vision and values.

• Bachelor's Degree

• Bachelor's Degree

• Ability to travel up to 20% - domestically and internationally; valid driver's license